PeopleSoft has announced plans to deliver PeopleSoft Customer Relationship Management (CRM) for Communications, a new generation of Internet-based software. With this solution, powered by Vantive, PeopleSoft will be the only enterprise application provider to deliver a fully integrated set of CRM, back-office and supply chain solutions tailored to the communications industry.
CRM for Communications is a complete solution that is being designed to enable communications service providers to bring new products to market, attract new customers, increase revenue per customer and improve order processing, explains PeopleSoft SA MD, Jan Coetzee. The solution is for companies that provide communications services such as broadband, wireless, fixed, internet, satellite and applications.
He points out that to compete successfully in today`s global Internet economy, communications service providers need a single point of entry for all of their customer management systems. "PeopleSoft CRM for Communications provides that entry point in addition to powerful analytic tools to measure customer profitability and trends," he says.
PeopleSoft CRM for Communications is being designed to be a tool customers can use to reduce training costs, improve order accuracy and speed orders through the system.
PeopleSoft also offers services that help customers implement CRM for Communications:
PeopleSoft Advantage Customer Services is a comprehensive suite of proactive and on-demand services dedicated to helping customers be successful.
PeopleSoft Consulting provides enhanced project management capabilities to help ensure a seamless, rapid and successful implementation via its unique customer Accelerated Lifecycle model.
In addition, PeopleSoft expects to partner with leading billing, provisioning, and activation providers to design the total solution its communications customers require.
More than 200 leading communication providers, including the top 10 telecommunications firms in the Fortune 500, have deployed PeopleSoft`s award-winning software applications. CRM for Communications is currently scheduled for availability in the second half of this year.
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PeopleSoft
PeopleSoft is a world leader in enterprise application software. PeopleSoft provides eBusiness applications for customer relationship management, human resource management, financials, and supply chain, along with a range of industry-specific solutions. For more than 4, 000 customers, PeopleSoft applications offer greater flexibility, rapid implementation, scalability across multiple databases and operating systems, and lower cost of ownership. Customers include some of the largest multi-national organisations in the world, as well as small- and medium-sized businesses. In addition to software, it offers PeopleSoft Advantage Customer Service, a comprehensive consulting, education and technical support programme. Headquartered in Pleasanton, California, PeopleSoft (www.peoplesoft.com) employs 7, 000 people and had 1999 revenues of $1.4 billion.