Phoenix Software, one of the foremost software republishers, and Xlab, a leading R&D company that develops business tools and advanced online collaboration software, have signed a partnership agreement for RSA.
ISL Light is the secure and affordable way to remotely deliver technical assistance to your customers or employees anywhere in the world.
"ISL Light is an exciting partner for us," commented Simon Campbell Young, CEO of Phoenix Software. "With the rapidly developing IT market over such a diverse area that is South Africa, IT businesses need to be able to offer cost effective support for their customers quickly.
"ISL Light supports these companies by offering technical support to their employees remotely or even by online collaboration," he stated.
ISL Light offers simple and secure support. The service is very efficient and it enables an operator to be connected to a remote client`s computer anywhere in the world in less than 30 seconds. Switching to ISL Light is easy and can be carried out immediately.
How does it work?
In a secure remote desktop session, your operators could view their clients` desktop, gain control of the keyboard and the mouse, transfer files, use the whiteboard, and communicate via the integrated audio and video plug-in.
Also, with ISL Light`s user management and reporting capabilities, all operators can be administered centrally.
A remote desktop support session is carried out in simple, logical steps.
1. A client calls your support centre requesting immediate help with the PC. Directed to your or ISL Light`s official Web site, the client is asked to run a small executable file - ISL Light Client.
2. Meanwhile, the operator runs the ISL Light Desk application, requests a new session code, and tells it to the client over the phone. The client enters the session code, clicks `connect` and their session is started. Both the client and the operator can be behind a firewall or using routers, but ISL Light would handle everything seamlessly.
3. Closing a connection will close the ISL Light service altogether. After a service, both the operator and the client can be prompted to fill in a customisable questionnaire to collect feedback on the support session.
Pricing and availability: ISL Light is available now. Please contact Phoenix Software for additional information and pricing. www.phoenixsoftware.co.za
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Phoenix Software is a software republishing business. Founded in September 1999, PG supplies a wide range of software products to distribution and retail partners. The company focuses on niche software that is aimed at vertical markets and has an ongoing mission to bring leading-edge products to the marketplace in a timely and professional manner, while offering excellent price/performance ratios. The company`s product range includes titles from leading vendors such as Nero, Corel, Roxio, Punch Software, Mr Site, ISL Llight, Paragon Software, Individual Software, BulkSMS, Ulead, Intervideo, Software Imaging, Ink Saver, Webroot, TonerSaver, X-00M, Onspeed, Onspeed Mobile and BitDefender. For additional information, please visit www.phoenixsoftware.co.za.
Xlab
Xlab is an R&D company that develops business tools and advanced online collaboration software. Xlab is mainly recognised for its ISL Online solutions placed at the very top of the online collaboration solutions. This product line has built up an international presence and is now being used in thousands of companies worldwide. Besides, the ISL Online solutions enjoy a reputation of being extremely easy to set up and use, technologically superior, and above all, affordable.
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