Phonatics, a provider of high quality headsets and the sole distributor of FreeMate headsets in Southern Africa, has announced that it has experienced exceptional growth over the past year and has subsequently acquired new offices in Centurion.
Phonatics managing director Pieter Snyman says the company's success is a result of the growing demand for headsets in South Africa.
"Recent studies show that productivity can be increased by as much as 43% by using headsets and companies are fast starting to realise the benefits. Workers equipped with headsets report a higher morale, lower fatigue levels and fewer phone-related physical complaints."
Adding to its success, Phonatics recently introduced an affordable high quality range of headsets that enables SOHO and SMEs to enjoy the same benefits that enterprises have experienced over the past 15 years. Furthermore, Phonatics offers an SLA on all Freemate and selected Plantronics headsets whereby it offers added services to new and existing clients like onsite servicing of headsets. This service includes providing new consumables and cleaning existing products.
Snyman says headset maintenance is always undervalued which leads to additional costs in the contact centre environment. "Unfortunately, headsets aren't always seen as an investment for a company. To this end, we introduced a two-year unlimited warranty on Freemate products. This, combined with Freemate's durability, flexibility and quality, makes Freemate one of the leading headset suppliers in the world today.
"Your business relies on clear, effective communication with your customers and the headset is an important link in this chain. Selecting headsets and a headset company to provide you with the best possible solution is an important decision for your business," he concludes.
For more information, contact Phonatics on 0860 HEADSET (432 3738).
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Phonatics, a leading provider of high quality headsets and sole distributor of FreeMate headsets in Southern Africa, has been supplying its valued customer base with specialised headsets for digital telephones, switchboards, computers and normal analogue telephones for more than eight years. In addition, Phonatics provides a range of Plantronics and GN Netcom (Jabra) headsets including cordless headsets. It has clients in all market segments including call centres, travel agencies and bank institutions. The company understands the process, from initial evaluation and purchase, through inventory management to service and support. Its mission is to provide a professional service to clients regarding headsets as well as assisting them in assessing their basic headset requirements. With support staff across the country, Phonatics offers sales, installation and repairs with superior quality.
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