Pin-Point One-on-One Call Centre Solutions Division will participate for the first time in the upcoming Call Centres Africa `99 trade show. Pin-Point One-on-One Call Centre solutions will be giving live demonstrations of its integrated call centre product.
Says Rob Salvado, manager Pin-Point One-on-One Call Centre Solutions: "We anticipate generating a lot of interest at this year`s Call Centres Africa. This is our first opportunity since we launched earlier this year to exhibit our fully integrated call centre solution."
Lawrence Byrd will address the Call Centres Africa conference on the topic of Business without Boundaries - the convergence of the call centre and e-commerce worlds. Byrd will advise delegates on how to prepare their call centres be ready to conduct business across electronic channels while managing transactions, collecting data and reporting on results. Ensuring that call centres offer an unprecendented level of control, flexibility and business performance.
Pin-Point has partnered with Quintus International and ServiceWare Inc, world-leading call centre solutions and knowledge management technology providers, to deliver its one-stop solution. Quintus is pegged to be the future of customer loyalty management systems /customer interaction solutions.
"Pin-Point`s offering differs from others in its unique focus on the people who run call centres. In fact every employee within the enterprise is an agent and only through empowering people with knowledge can one make the paradigm shift from a knowledge-based business focus to optimising wisdom," continues Salvado.
Pin-Point provides a one-stop call centre solution, incorporating computer telephony integration (CTI), customer interaction solutions (CIS) and knowledge management system (KMS). The technology is a fully integrated `out of the box` solution. Instead of using a number of suppliers to provide the complete solution, companies today can achieve a fully integrated solution using the Pin-Point offering.
Please come and visit us at the "Call Centre Africa" show on 6-9 July at the MTN Sundome stand B-15.
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Pin-Point Technologies
Pin-Point Technologies, a part of the value-added Services Division of JSE-listed Infiniti Technologies Limited, is a customer driven business solution provider. Through utilising information technology as a critical business tool, customers are given the necessary impetus, skills, services, hard- or software to grow their businesses profitably while retaining their independence. With integrity a key value, Pin-Point builds its team around providing a focused, consultative, value-added approach combined with leading-edge technology.
The company operates from its head office in Woodmead, Sandton, and has a true national presence which operates through branches in the Western Cape, Eastern Cape, KwaZulu-Natal and the Free State. It has twelve specialised business units, which operate autonomously within their vertical market segments but are together leveraged to provide a full solution. These business units fall into three market sectors - namely business solutions, networking and skills
Infiniti Technologies Limited
Black-owned Infiniti Technologies Limited was the most successful debut listing on the JSE in seven years, provides a comprehensive mix of products and services that span the entire value added chain. Its three divisions, value added services, technical services and distribution concentrate on the high-growth end of the IT spectrum - communications, networking, outsourcing and client-server computing.
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