Pink Elephant today announced that the very first public ITIL V2-V3 Service Manager Bridging Course, delivered to 13 participants in February 2008, achieved a 77% pass rate - a double-digit lead over the industry average of 60%.
Since February, Pink Elephant has maintained a pass rate for the course that is at least 10% above the industry average. An 80% passing grade on a 90-minute, 20-question exam is required to receive the course's certification - ITIL Expert.
"Before the public launch, six members of our education team successfully completed the course pilot, offered only to an elite group of authorised training organisations," says Ian Clark, Director for ITSM at Pink Elephant.
"We're proud to say that our instructors, the world's first ITIL Experts, taught the first group of very enthusiastic IT practitioners to outstanding results. This is an impressive achievement, considering it was the first test in the market for quite a challenging course."
The V2-V3 Service Manager Bridging Course is a five-day programme that provides a very intense and focused exploration of the new and modified topics in ITIL V3. The course is intended for those who hold a pre-V3 Managers Certificate in IT Service Management, or who have earned at least 10.5 ITIL V3 credits through a combination of V2 Practitioner courses.
Pink Elephant also leads in industry pass rates for other V3-based certification courses. The company's pass rate for ITIL V3 Foundations is 90% compared to the 80% industry average; participants who have taken the V2-V3 Foundations Bridging Course through Pink have enjoyed a 92% pass rate compared to the 75% industry average.
Pink Elephant has trained more than 100 000 IT professionals in ITIL - more than any other organisation worldwide.
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Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally. The company specialises in improving the quality of IT services through the application of recognised frameworks, including the IT Infrastructure Library (ITIL). Pink Elephant has been involved in the ITIL project since its inception in 1987, and was selected as an international expert to contribute to the ITIL V3 project - as authors of V3's Continual Service Improvement book and through representation on the international exam panel. For more information, please click here: https://www.pinkelephant.com/en-US/AboutPink/AboutUsHomepage.htm