Pink Elephant today announced that six of its ITIL consultants passed the very first V2-V3 Service Manager Bridging Course exam leading to the 'ITIL Expert' certification.
They were among 190 experienced ITIL V2 managers and trainers worldwide who recently took part in the pre-production exam pilot.
Pink's newly certified staff are Pierre Bernard, Education Product Manager; Troy DuMoulin, Director of Product Strategy; Robert Kent, Director of Professional Services (South Africa); and IT Management Consultants Terry Sherman, Aaron Wolfe, and Jennifer Wels.
Achieving a passing grade of 80% on the 90-minute, 20-question exam is required for the certification, and to be eligible to deliver the course.
"The course is structured in such a way as to understand both the life cycle of ITIL version 3 as well as the new concepts introduced within that life cycle; when compared to ITIL version 2," says Robert Kent, Director of Professional Services, South Africa.
Neil Petford, Regional Director for Africa, adds: "Following on from our launch of the first ITIL V3 Foundation and V2-V3 Bridging events to the market, this fantastic result further indicates Pink Elephant's commitment to offering quality, industry leading, education and consulting products to our customers."
The course's exam is still new to the industry and is only available to trainers in authorised training organisations (ATOs). These are companies which training material, internal quality systems and trainer qualifications comply with industry standards, as defined by ITIL's Official Accreditor, APM Group (APMG). Pink Elephant has been an ATO since ITIL's inception in the mid 1980s, and in 1997 was the first training supplier to deliver the first ITIL Foundations course in North America.
The ITIL International Qualifications Panel, of which Pierre Bernard is a member, will review the results of the pre-production V2-V3 Service Manager Bridging Course exam and will decide on any necessary modifications to the questions before releasing it to the public.
The course is a five-day programme that offers a very intense and focused exploration of the new and modified topics in ITIL V3. It is intended for those who hold a pre-V3 Managers Certificate in IT Service Management, or who have at least 12 V3 credits earned through a combination of pre-V3 Practitioner courses. Candidates must also be proficient in ITIL's terminology and processes.
View more course information.
Read - Demystifying The ITIL V3 Certification Path.pdf the white paper Demystifying The ITIL V3 Certification Path, for a quick overview of the V3 certification scheme and where you fit in.
For more information on Pink Elephant's course offerings, please call 011 656-0020 or e-mail info.africa@pinkelephant.com.
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Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally. The company specialises in improving the quality of IT services through the application of recognised frameworks, including the IT Infrastructure Library (ITIL). Pink Elephant has been involved in the ITIL project since its inception in 1987, and was selected as an international expert to contribute to the ITIL V3 project - as authors of V3's Continual Service Improvement book and through representation on the international exam panel. For more information, please visit www.pinkelephant.com.
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