CallCentreCity Technology & Training (Pty) Ltd, an affiliated company to the CallCentreCity Holdings Group, announced today the conclusion of an agreement with The Resource Group to manage and facilitate the recruitment, staffing, training and skills development requirements for CallCentreCity`s national operations.
Gavin van Aswegen, joint CEO of The Resource Group said: "We are excited by the opportunity to partner with CallCentreCity. Our aim is to co-ordinate and manage relationships with South Africa`s leading call centre industry service providers in this sphere."
CallCentreCity`s marketing director, Rod Jones adds: "Whilst our primary focus is to provide the built environment and the technology platform on which to operate highly cost effective call centre operations, several of our international clients specifically require turn-key human resource solutions. We are confident that our alliance with The Resource Group will address these needs by providing a professional interface between ourselves, our clients and all major service providers. We believe that the move will be of benefit to all key stakeholders in the South African call centre industry."
CallCentreCity and Customer Services Management to Develop Western Cape Opportunities
In a second joint statement, van Aswegen and Jones announced that Customer Service Management (Pty) Limited, a subsidiary of The Resource Group, of which van Aswegen is the MD, has assumed the responsibility for co-ordinating and developing CallCentreCity`s operations in the Western Cape. "Given CSM`s extensive call centre experience, business relationships, infrastructure and profile in the Western Cape, we are confident that the alliance with CSM and The Resource Group will fast-track our planned operation in this high-growth area", says Jones.
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