Protek is continuing to demonstrate its success in the global telecoms market by announcing a series of service provider upgrades spanning three continents. Og Vodafone of Iceland, SabaFon of Yemen and MATTEL in Mauritania have all selected upgrades to their Protek`s Customer Care and Billing (CCB) solutions.
Og Vodafone, which serves over a third of the mobile market in Iceland, has chosen to upgrade its system to Protek`s next generation solution, nexoss CCB, in order to integrate billing for mobile (GSM and GPRS), fixed and ISP services. The decision is based on the need to ensure customer retention following the consolidation of separate billing systems when three companies were merged to form Iceland`s newest operator. Og Vodafone will reduce its total cost of ownership by implementing the entire scope of its requirements within a single CCB solution.
Enhanced dealer support, web self-care and number portability are amongst the many new features offered as part of the nexoss CCB package, plus automated third party credit checks during order taking and other revenue assurance capabilities.
Og Vodafone`s VP of IT and Development, Oskar Hauksson said, "Protek has provided us with a pre-integrated solution that enables Og Vodafone to bundle different services together as all our customers will be in a single database. An influential factor in our decision was Protek`s track record. We have been using CCB for six years and it has proven to be stable and reliable billing platform."
SabaFon selects Protek`s nexoss CCB Protek`s nexoss customer care and billing solution has also been selected by SabaFon, which operates the largest GSM cellular network in Yemen covering around two thirds of the population. SabaFon is upgrading its CCB solution to provide its half a million subscribers with improved customer care and more tariff options. Protek is enhancing specific functionalities in the product for SabaFon.
"Protek`s CCB solution is one of the most flexible on the market," commented Tarek Al- Haidary, CEO at SabaFon. This upgrade will allow us to quickly register new subscribers as well as improving tariff packages and customer service to current customers, and we expect to experience rapid ROI on this implementation," he continued.
"With industry consolidation and the constant introduction of new and varied voice and data tariffs and services, the demands on CCB systems have changed substantially," said Michael White, Protek`s general manager for EME. "Our open and pre-integrated system provides the necessary flexibility and stability to structure and continually modify services and tariffs whilst improving service packages to customers. These capabilities are making Protek the CCB provider of choice across markets."
Protek`s billing and customer care solution upgrade chosen by MATTEL Protek`s CCB solution and standalone Interconnect platform have also been selected by MATTEL, Mauritania, one of West Africa`s leading service providers whose main shareholder is Tunisia Telecom. MATTEL, which currently has more than 150,000 subscribers, opted for Protek`s CCB 2.9 solution to enable it to meet the need for increased functionality required for its rapidly growing customer base and to provide an interface to the newly implemented Huawei switch technology. Protek beat off competition from the incumbent supplier and other major players to supply the upgrade.
Mohamed Hadj Khalifa, Managing Director at MATTEL said, "We`ve been very impressed with the effectiveness of our current CCB solution, as well as the service and support we`ve received from Protek. Our growing customer base demands a more sophisticated system, and we`re confident that Protek`s advanced solution will meet all our requirements in terms of Billing and Customer Care and will enable us to generate more revenue."
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