UCtel is one of Providence Telecoms' key offerings, which is built specifically for scaling and managing a growing telecommunications infrastructure while keeping the costs of such tools to a minimum. The platform combines all the standard services found in a typical communications system with the latest enterprise-grade features, and wraps it all up in one highly distributed and easily accessible platform.
UCtel provides flexible, new generation systems to SMEs, large enterprises, governmental organisations and carriers by unifying the most advanced and leading-edge technologies into a robust and scalable telecommunications solution. Key advanced features include auto updates, system backup, provider templates, call recordings and real-time call/agent monitoring.
"We are developing a unified vision for cloud requirements particularly focused on open, interoperable solutions for secure cloud federation, automation of cloud infrastructure, common management, and transparency of cloud service delivery."
Bring your own device (BYOD): The ability to connect any cellphone, VOIP phone or analogue phone, as the company supports traditional PSTN telephony technologies, allowing for legacy integrations. Users are allowed to connect any of their favourite devices remotely (including existing Polycom, Cisco, Android and other SIP devices) in a truly ubiquitous manner.
Restful APIs: This feature allows third parties to create software to interact with UCtel in order to manage extensions, trunks, DIDs, IVRs,CDRs, routes and tenants using HTTP protocol.
Multi-Tenancy: UCtel offers an unlimited number of tenants, allowing service providers to serve the IP-PBX market with a feature-rich hosted IP-PBX solution. Unlimited resellers, user/company self portal, and LCR are just some of the advanced features included.
Intuitive interface for easy control: This feature is extremely easy to configure with a step-by-step set-up wizard guiding users through the process. Navigating through the system to manage extensions, trunks, or queues is also easy due to a simple drag-and-drop user friendly Web interface. Allowing any user to view, edit and manage their own settings on UCtel without waiting on an IT consultant and syncronising across multiple devices.
Unified communications: UCtel brings together voicemail, instant messaging chat, faxing, SMS, online presence, centre agents, etc, to create a comprehensive unified communications solution for your organisation. This gives Providence customers extended advantage in everyday business life, with vastly improved user productivity and efficiencies.
Standard system features:
Simple or e164 Routing mode
Support conferencing
Conferences permissions
CDR search
PSTN/VOIP trunks
IVR auto attendants
Networking and branch
Remote mobile/cell extension
FAX over IP (FOIP)
Instant messaging server
Least cost routing
Ring groups
Call recording call monitor
Cloud PBX features:
Intercom
Block caller ID
Call conference
Number portability
Flexible extensions
Personal parking
Call parking with visual notification
On call waiting
Basic call centre
Dynamic caller ID
Google voice integrated
Hot-desking
Directory assistance
"Our data centre is working actively to powering the future of cloud communication, a future based on open, interoperable standards. We welcome companies who share our vision of seamless, secure cloud computing."
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Providence Telecoms
Providence Telecoms' unique telecommunication solution allows you to focus on your customers and user requirements, and leave it to handle the low-end requirements of infrastructure, capacity, systems and connectivity.
Customer and user demands are increasing daily for applications that integrate with mobile, CRM connected pop-ups, soft phones that work remotely, and the list goes on.
The common objective has shifted to establishing rich network capabilities while amazing customers with your support and customisation abilities. Providence Telecoms will enable you to provide a communications platform that powers your network's basic services, all accessible via rich APIs. These APIs form the building blocks from which you can choose which service you want to offer your clients and users without having to build them yourselves. You can use the company's customer portal while building your own configuration tool, or add features for specific verticals like medical practices or hotels, eg, automate wake-up reminders or send SMS messages to remind patients of their appointments from the company's standard phone system. These value-adds set your business apart with little initial effort to set up.
There are three major areas of focus regarding carrier services from Providence Telecoms:
24/7 infrastructure monitoring
Constant uptime - Providing your clients redundancy and resiliency during outages and network hiccups
Leading-edge API and service integration.
Providence Telecoms
Tel: (011) 656 2033
Address: 12 Saldanha Crescent , Wendywood , Sandton , Gauteng
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