Johannesburg, 11 Mar 2016
Qmatic has launched an exciting new addition to its Solo Queuing solution, called Solo WiFi: a quick and easy way to get Solo onto it's own bespoke WiFi network.
"We believe Solo WiFi will greatly benefit our partners across Africa in optimising their in-store customer journey management," says Eugene Swanepoel, Managing Director of Emerge Queue. "We are very excited to launch this on behalf of Qmatic in South Africa and neighbouring countries as a Qmatic Premium Partner."
The benefits of Solo WiFi are numerous: it requires no software or PC, is plug-and-play (no wiring needed), has an innovative and user-friendly interface, runs on its own WiFi network and allows staff to move freely and call customers.
Qmatic Solo is a simple, powerful standalone system that is ideal for branches with multiple service categories. It allows central monitoring of branches using the central software Qmatic Management Portal. Solo WiFi fits in perfetcly with the Solo philosophy: a modular approach where you start with a base solution and add features as you need them.
Solo Mobile Connect is the smart business app (for iOS and Android) that empowers a mobile workforce. It means your staff can call customers and take the right service decisions at any point in a time for the best customer service and experience.
Spotlight is the mobile media player app, which, together with Solo Mobile Connect gives you a wireless LCD display. This way your staff can display queue status while being mobile.
Qmatic combines a passion for creating remarkable customer experiences with a constant pursuit of next-level capabilities. Solo WiFi reflects that dedication in the most powerful customer journey ecosystem available, designed to help you reach the next level of success.
Emerge Queue is the sole provider of Qmatic customer experience solutions in South Africa, as well as other neighbouring countries. It is a Qmatic Premium partner and the market leader in South Africa. For more information on any of our products and services, please visit its Web site at www.emergequeue.com or contact it at info@emergequeue.com.
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