Queue Manager helps banks

The Commercial Bank of Ethiopia (CBE) has introduced a technology branded Queue Manager, as a pilot project at six of its main branches in Addis Ababa, according to Addis Fortune.

Queue Manager is an automated system that facilitates queues of customers entering the branch so that they can get service sequentially with maximum attainable efficiency, according to CBE officials.

"In today's competitive market, people and space management pose a big challenge in every business area," a statement from CBE reads.

RightNow Technologies is helping government agencies worldwide seamlessly and consistently deliver information to their constituencies across all channels of communication with Multi-Channel Case Management Solution, according to PressReleasePoint.

The solution enables government agencies to improve both quality-of-service and employee productivity, while reducing costs.

RightNow also announced it is strengthening its focus on the unique needs of the public sector with increased technical support, professional services, marketing, and sales staff.

Cincom Systems has released Cincom Synchrony, a unified agent desktop solution, assisting organisations in taking advantage of IBM's SOA platform, reports TMCnet.

Synchrony 7.4 supports IBM WebSphere Application Server Platform and includes the new Synchrony OpenCIM component to easily sync with third-party customer interaction management solutions from vendors like Genesys, Cisco and Avaya.

“We're seeing more and more customers who, due to acquisitions or other business evolution circumstances, have several contact centres with separate interaction management (IM) systems. The queues from these IM systems are dedicated, or more accurately, restricted to only those agents connected to a particular system,” says Trent Fulcher, program director, Cincom.