Mobility specialist RangeGate has released Sales-Edge, a component of its Mobile-Edge toolset, designed to increase the effectiveness and productivity of sales people and improve customer service. Sales-Edge provides sales staff with the tools and information they need to meet all their customers` requirements while on the road.
"With Sales-Edge, every salesperson has all the information in their company`s business applications readily available," says Mark Lilje, MD of RangeGate.
"Sales staff can access and update customer details, account information, call histories and order status on their PDA or smartphone in real-time, via a variety of connectivity options."
Customers no longer have to wait for someone to come back to them in a few days with answers to queries or for confirmation of an order. With Sales-Edge, a salesperson can download information or upload and confirm an order immediately. For example, after entering the customer`s requirements, the system will immediately check stock availability and pricing, place or modify the order, record customer authorisation signatures electronically and print the order - wherever the sales person may be located.
Customer details can also be updated at any time and the data synchronised with the company`s central systems, along with all the sales team`s calendars, contracts, e-mail and task lists.
"In other words, sales people no longer have to get back to the office for updates or to collect messages, a new list of leads or appointments, but can focus their efforts on meeting customers` needs," Lilje adds. "Not only will Sales-Edge pay for itself almost immediately because of the greater focus on customer service it engenders, but it will also improve the functionality and hence the return on investment of sales automation, CRM and ERP systems."
Effective sales calls depend on a variety of issues, including the relationship between the salesperson and the customer, the level of service and support provided, and the price. All of these issues can be positively influenced if the sales person has customer and logistical information on call while interacting with the client.
Sales-Edge mobilises the most essential functionality of business applications, ensuring they can be productively used while on the move. With information literally at their fingertips, sales teams are now able to effectively meet customer requirements in real-time while reducing the length and number of calls they need to make, improving their success rate at the same time.
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For over 14 years RangeGate, 85% owned by JSE-Securities Exchange listed DataTec, has focused on leveraging mobile technologies to give its customers a competitive edge - a Mobile Edge - in their supply chain and service operations. The company helps its customers take advantage of the real-time data capture capability of wireless mobile technologies in order to optimise business processes and accelerate the return on investment from back-end systems.
RangeGate`s MOBILE-EDGE solutions provide supply chain execution spanning manufacturing, warehouse control, electronic proof of delivery, in-store fulfilment and field service enablement. RangeGate is an accredited mobile partner of major IT vendors including Microsoft, Symbol Technologies and SAP. RangeGate`s blue chip clients include Daimler-Chrysler, Nestle, Mondi and Johnson & Johnson.
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