If CRM is the hottest buzzword in the IT industry, then Pierre Mulder & Associates` (PMA`s) announcement of a boxed solution, `Ready-to-Go`, is destined to become the topic on everyone`s lips. In a move which will allow the burgeoning small to medium enterprise (SME) market to capitalise on customer relationship management (CRM) technology, PMA, distributors of Onyx Software in South Africa, has launched a solution which can be implemented within one week. `Ready-to-Go` provides a comprehensive Onyx front-office CRM solution for companies within the SME market.
"In today`s increasingly competitive environment, companies need pragmatic solutions that allow them to actively manage and maintain excellent customer relationships. By harnessing powerful technology that controls critical relationship information, accessed and shared through a suite of audience-specific interfaces, SMEs now have the opportunity to differentiate themselves from their competitors," said Dr Pierre Mulder, managing director, PMA.
"The `Ready-to-Go` package includes hardware, Microsoft technology, the Onyx CRM software as well as implementation and training costs. We undertake to install and integrate the system within one week, ensuring that our customers are up and running, servicing their clients, providing support and tracking sales within that time.
"Onyx software is a global leader in front office applications which automate a company`s marketing, customer service and call centre functions, enabling all customer and prospective customer interactions to be managed via one enterprise-wide system.
"The benefits of `Ready-to-Go` include fixed, reduced upfront costs and fast implementation and training, which equates to a quick return on investment. These advantages, coupled with the benefits of the Onyx solution, spell improved customer focus and satisfaction in the SME market," said Mulder.
PMA is a leader in the development of Microsoft-based enterprise business solutions. It is a South African-owned company operating in numerous international markets and has experienced exponential growth year on year. Visit the company web site at www.pma.co.za
Onyx Software Corporation is the number one supplier of enterprise-wide, customer-centric e-business applications. Onyx`s enterprise-scale software connects and powers a company`s entire e-business world: customers, partners and sales/marketing/service and call centre functions. Onyx Software`s products are known for flexibility, reliability and quick deployment, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. The web address is www.onyx.com
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