Enterprise systems are expected to provide uninterrupted uptime for critical information services. Managing these systems is a complex and arduous undertaking, particularly since the rapid and effective resolution of faults can be a pressurised and stressful task.
"Acquiring a solid and comprehensive fault management tool is a business` safeguard against IT problems that could go unnoticed. It also allows for optimising resources by improving the fault resolution process," says Marianne Prins, Key Account Manager at Compuware Corporation, who adds that such tools can even detect and give suggestions on how to solve faults before users are aware of them.
Because enterprise systems provide services essential to the conduct of business, IT managers are under pressure to ensure that these machines and applications are available around the clock. In many instances, the reliability of such systems is directly required for the line of business, such as Internet companies and financial institutions.
"Downtime simply means lost revenue, and dissatisfied customers," she states. Today`s complex computing environments mean that there is no easy way for IT managers to know about all problems that are occurring in their areas of responsibility. "As systems are deployed across multiple environments, it becomes even more of a challenge to collect fault information into a comprehensive and inclusive format," explains Prins.
Addressing these requirements, Compuware`s ABEND-AID Fault Manager enables IT managers to proactively manage events by detecting and collecting faults in multiple environments, including Sun Solaris UNIX, IBM OS/390 and Windows NT. Additionally, Fault Manager allows reports and graphs to be scheduled and sent in e-mail form.
"Fault Manager provides all the functions necessary for IT management to spot and eliminate recurring anomalies, resulting in higher quality applications. Fault Manager also allows access to archived fault information for trend analysis and integrates with a variety of help desk applications and management framework technologies," says Prins.
"Our customers receive tremendous business benefits when notified of an application problem prior to hearing about it from the user. This summary information, along with in-depth information provided by AbendAID, makes it possible to fix a problem before it is reported by a user," she concludes.
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Compuware Corporation, a multibillion-dollar company, provides business value through software that optimises productivity and reduces costs across the application lifecycle. Meeting the rapidly changing needs of businesses of all sizes, Compuware`s market-leading solutions improve the quality, ease the integration and enhance the performance of distributed, e-business and enterprise software. Compuware employs more than 12 000 information technology professionals worldwide. For more information about Compuware, please contact the South African subsidiary on (011) 516 2900 or visit Compuware SA on the World Wide Web at http://www.compuware.co.za.
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