Johannesburg, 02 Oct 2003
Blue Turtle Technologies, announced that Remedy, a BMC Software company, had achieved Pink Elephant`s ITIL Service Support Enhanced PinkVerify Status for its IT Service Management (ITSM) applications.
Geoff van den Bosch, Blue Turtle Executive Director commented "This achievement further supports Remedy`s commitment to promote industry best practices, like the Information Technology Infrastructure Library (ITIL), that assist in aligning IT and business strategies".
Pink Elephant`s PinkVerify certification is recognized as the IT service management industry`s foremost program for granting ITIL compatibility. PinkVerify accreditation is an important guideline for customers who realize the significance in aligning IT with business objectives. By adopting and implementing ITIL best practices, companies are better able to deliver optimal, value-based IT service management solutions.
Remedy`s ITSM suite achieved ITIL Service Support Enhanced PinkVerify Status by demonstrating support for two additional processes within PinkVerify`s extended requirements - Service Level Management and Availability Management. These processes are in addition to Remedy`s long-standing certification of ITIL compatibility for its ITSM suite.
With the Service Level Management process, customers have built-in workflows that ensure optimal service levels are negotiated, created, and monitored between IT and its customers while Availability Management processes help organizations optimize their IT infrastructure, its services, and the supporting organization to cost-effectively sustain the availability requirements of the business.
Achieving these additional processes signifies that Remedy`s ITSM suite exceeds ITIL compatibility in critical areas, enabling its customers to further benefit from the ITIL framework. Remedy solutions were the first ever to be PinkVerify certified ITIL compliant, and the company continues to embrace ITIL as a way to help its customers implement best practices in service management.
"ITIL continues to gain momentum with our customers since it enables them to manage costs, increase control, and accelerate service levels," said van den Bosch "By achieving PinkVerify Enhanced Status, our Remedy customers will benefit from advanced definitions and workflow requirements of the ITIL process framework."
Remedy`s commitment to support industry best practices and ITIL began early in the company`s history when it announced that its then-current version if its ITSM suite was certified as ITIL-compliant in Change Management, Configuration Management, Incident Management, and Problem Management. Additional information regarding Remedy`s ITIL-compliant solutions can be found at www.remedy.com/solutions/itil.html.
The ITSM suite of applications, including Remedy Help Desk, Remedy Asset Management, Remedy Change Management, and Remedy Service Level Agreements (SLA), automates service-related business processes and delivers out-of-box industry best practices that optimize IT service and support. Built on the highly adaptable Action Request System (AR System) platform, customers can easily expand the ITSM suite to meet unique business needs not directly covered by the standard functionality.
Share