Remedy Corp, a leading provider of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions, has announced the Remedy Advantage Program.
This program enables companies to maximise the flexibility of Remedy`s solutions to best meet their business needs through system audits, one-on-one mentoring and training analysis by certified engineers and consultants. The combination of Remedy`s professional services will provide customers with the highest level of ongoing support, ensuring that the customers` needs are heard and met.
"Companies continue to make significant investments in adaptable software solutions. They can`t afford to waste time, money or resources implementing new systems as their business needs change," said Remedy`s Vice President of Worldwide Professional Services Dick Cahill. "Both the AR System and Remedy`s out of the box solutions are extremely adaptable and designed to grow with our customers` needs. The Remedy Advantage Program reflects our commitment to customer satisfaction, not only during the initial implementation, but throughout the life of our relationship."
The comprehensive Remedy Advantage Program offers a suite of services that includes strategic consulting to oversee new implementations and migrations; auditing services to test and monitor solution utilisation; mentoring programs for partnering and integration, as well as complete reviews of the Remedy Total Solution methodology and the customer`s educational requirements. Remedy service professionals are available for individual projects or for an ongoing series of planned reviews, depending on what best fits the customer need.
More information about Remedy Consulting Services and the Remedy Advantage Program is available on the World Wide Web at www.remedy.com/solutions/services/consulting/
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Remedy is a leading supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions, with Remedy products sold to more than 10 000 customer sites. Remedy`s fast deployment programs and radical adaptability accelerate an organisation`s move to e-business as well as increasing the ability to continually differentiate from competitors.
By focusing on internal and external service, Remedy`s customers continually improve both their customer interactions and their internal operations to raise satisfaction and lower costs. More information on Remedy, its products and its services is available on the company`s Web site at www.remedy.com.
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