Retail CRM gains popularity

Epicor Software, a provider of enterprise business software solutions, announced it is seeing growing demand for its customer relationship management (CRM) services offerings, reports Retail Solutions Online.

Bikini Village, Carter's, Foot Locker, Kellwood Retail Group, PostNet, Specialty Fashion Group, and Tommy Bahama are among the growing list of retailers to leverage Epicor's CRM services to enhance the return on investment of their CRM programmes.

Epicor's CRM services complement the company's comprehensive suite of retail software solutions that are designed to manage multi-channel global enterprises productively, profitably and with an emphasis on creating a seamless customer experience.

OLR, a specialty retail systems integrator, has formed a strategic partnership to implement, resell and support Quantum Retail's inventory optimisation solution, Q, in the Asia-Pacific market, states Earth Times.

Commenting on the partnership, Ken Wehr, OLR's founder and CEO, says, “We chose to partner with Quantum because its solution Q has demonstrated rapid, measurable return on investment for retailers that have implemented it to date.”

OLR specialises in helping retailers around the world embrace technology to transform their merchandising, supply chain, and planning processes.

As part of its strategic relationship with Oracle, Abercrombie & Fitch has implemented Oracle Retail merchandising and stores applications to support its international expansion plans and long-term growth strategy, states Integrated Solutions for Retailers.

The Oracle Retail merchandising and stores applications are being rolled out across all of the leading fashion retailer's brands including Abercrombie & Fitch, Hollister, RUEHL and Gilly Hicks.

To support its international expansion strategy, the retailer has adopted a centralised business model and is deploying a single instance of the Oracle Retail Merchandising System across the globe.