Foster-Melliar, a wholly owned subsidiary of Simeka BSG Limited is the sole reseller of RightAnswers Knowledge-Paks in South Africa. As an industry leader in providing end-to-end, knowledge-driven self-service and support analyst solutions, RightAnswers solutions help organisations of all sizes improve end-user support by reducing calls to the help desk, increasing first call resolution, and empowering users to solve issues immediately.
"We are very excited to add Foster-Melliar to our reseller network," said Michael Bartkus, Director of Sales for RightAnswers. "The RightAnswers Self-Service and Support Analyst portal solutions will enable Foster-Melliar to provide their clients with a valuable addition to their help desk support toolkit that is easy to implement, easy to use, and easy to manage. Both end-users and support analysts will be able to find thousands of solutions for software problem resolution."
What makes RightAnswers unique is the product support that keeps the knowledge base updated and current. RightAnswers offers a complete self-service solution that carries a uniform look and feel. Over 125,000 standard solutions for off-the-shelf software packages are included into the knowledge base, and companies have the option to add in their own custom content solutions as well. End-users may even request additional solutions, and support teams can add content as deemed necessary As a result, users have access to in-depth and comprehensive information that they can immediately start using.
RightAnswers Knowledge-Paks can be utilised onsite within a clients' existing support or knowledge management system by means of a CD version or hosted option, which often reduces the strain on an internal network. "We keep our solutions ahead of the curve by continually updating our knowledge library. RightAnswers authors and adds new solutions based on frequently searched questions and new product releases asked," added Bartkus.
The product enhances the scope of support services offered by enabling 24/7 support which can be accessed remotely, making it ideal in situations where staff members travel or work from home.
For further information visit www.foster-melliar.co.za or call Willie Venter at Foster-Melliar on (011) 231 1800
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Foster-Melliar, a wholly owned subsidiary of black owned Simeka BSG Limited, is the leading local provider and pioneer of ITIL(r) and IT Service Management in South Africa since 1994. Driven towards optimising IT services within organisations, Foster-Melliar offers a host of solutions to assist companies capitalise on their IT investments. Foster-Melliar focuses on an end-to-end service management solution in the form of training and consulting services. FM Software, a division of Foster-Melliar, boasts a broad range of software products that assists organisations to manage and control their infrastructure and in doing so, dramatically improve the efficiencies and effectiveness of their IT Services whilst proactively managing costs.
RightAnswers
RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. With more than 2.5 million licensed users in enterprise, higher education institutions and government agencies, RightAnswers enables quick problem resolution for both self-service end users and support analysts. For more information, please visit www.rightanswers.com.
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