Lexmark's recently launched Expert Partner programme was developed in response to a growing need for value-added services. It gives partners the ability to offer a full service portfolio that includes installation, on-site repair and asset maintenance. The programme includes a number of initiatives such as parts provision, technical support, advanced training and quality benchmarking.
“Lexmark is really excited about the partnership with Roan Systems. We believe we have secured an excellent partner who shares our vision of creating customers for life. Lexmark is a worldwide force in print technology, and together with Roan, we believe we can create solutions tailor made for various industries. I feel very optimistic about this,” says Mervin Chetty, Channel Account Manager at Lexmark International South Africa.
The comprehensive programme offers extensive guarantees, technical libraries as well as assisted support. Expert Partners are chosen for their strong standing within the IT support industry and must demonstrate an ability to meet or exceed Lexmark's stringent service standards. The association provides partners with the tools needed to bring real solutions to customers, among them some of the most advanced document-workflow systems on the market.
Frikkie Koegelenberg, Roan Systems' Chief Commercial Officer, shares Chetty's enthusiasm. “Roan is delighted to be affiliated with an industry giant of Lexmark's stature. We believe that their confidence in our abilities is an affirmation of our dedication to providing our clients with the most comprehensive IT service available on the continent.”
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