Strengthening its position as the leading global customer contact management technology provider, Rockwell Electronic Commerce`s Call Center Studio customer contact management application for agent desktops has been named "1999 Product of the Year" by C@ll Center CRM Solutions Magazine.
Call Center Studio provides agents with an enterprise-wide view of each interaction a business has with its customers, empowering businesses to provide new levels of integrated, personalized customer service and support.
Featuring integrated scripting and intuitive user interfaces, Call Center Studio allows businesses to deliver consistent, high quality customer service and support regardless of an agent`s level of experience or expertise, and dramatically reduces agent-training time.
Companies can now respond to changes in business conditions instantly by making company-wide scripting changes to every agent desktop in minutes-a task normally requiring days or weeks using other programming methods.
Call Center Studio`s open architecture utilizes the most open and dependable database and reporting technology available, allowing businesses to access valuable information existing in enterprise data sources and deliver it to the agent`s desktop, enabling comprehensive, flexible customer relationship management solutions.
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Rockwell Electronic Commerce
Rockwell Electronic Commerce (www.ec.rockwell.com) is a global provider of proven customer contact solutions for voice and internet media. Its expertise enables businesses to realise their customer relationship management strategies via open, scalable platforms and innovative multimedia applications.
Rockwell is a A$7 billion electronic controls and communications company with global leadership positions in industrial automation, avionics, communications and electronic commerce. The company employs about 40,000 people at more than 450 locations serving customers in more than 80 countries.
Rockwell Electronic Commerce Ltd makes its call centre expertise available to call centres of every size and has developed solutions such as Transcend a software "only" based ACD which is designed for call centres with 10-80 seats.