Rostrvm's guide helps local government

Woking local councils faced with the task of meeting new NI14 regulations on "avoidable contact" can turn to a new guide from Rostrvm Solutions, states Earthtimes.

The guide contains a number of top tips on how to measure avoidable contact and minimise the number of unnecessary calls, which are a waste of time, effort and usually money for both residents and their local councils.

Performance on reducing avoidable contact is one of the factors that will be assessed within the new performance management framework agreed between communities, local councils, and the Local Government Association, so called National Indicator number 14 (NI14).

PanTerra Networks a provider of on-demand unified communications services for small and medium businesses, has made available its PanTerra Networks WorkSuite Call Centre, says Call Centre Clinic.

It is designed to empower SMEs with a new level of customer service and technical support through resource virtualisation, advanced agent-supervisor quality tools, and the ability to handle higher volumes of inbound calls.

PanTerra's virtual call centre enables organisations to better manage inbound calls by quickly ensuring that all incoming calls are automatically routed to the correct individual or department through simple and easy to setup automatic call distribution groups.

Spyder Active Sports, a specialty ski retailer, is using Epicor Retail, a SaaS system from Epicor Software, to support its retail and expansion operations, reports DM News.

Epicor Retail will be the IT platform for Spyder and its recent acquisition, Cloudveil Mountain Works, which produces outdoor, mountaineering and fly fishing apparel.

The platform includes CRM, business intelligence, merchandising and planning tools, as well as audit and operations management.