SAP AG today announced at the CeBit 2001 international technology conference that it has extended its relationship with PricewaterhouseCoopers, the world`s largest professional services organisation, to include the mySAP Customer Relationship Management (CRM) suite of solutions in Europe, the Middle East and Africa (EMEA). PricewaterhouseCoopers added mySAP CRM to its selection of top-tier CRM solutions in recognition of the growing need of clients for a truly integrated e-business infrastructure.
PricewaterhouseCoopers and SAP have already successfully collaborated with mutual customer, The Gillette Company, to enable that company to reap the benefits of the mySAP CRM solution.
Dieter Timmermann, chief information officer and vice president of Corporate Information Technology and Applications for The Gillette Company said:
"mySAP CRM has made Gillette a more nimble company, providing us with greater efficiencies and the ability to better serve our customers."
"By targeting productivity objectives in our sales processes and tools and by shaving off low-value time, we are already hearing from our customers that they`re noticing a difference in the level of service we`re able to provide. Since implementing mySAP CRM for our sales representatives, we have truly accomplished our goal of establishing a single, integrated, global view of our customers while providing a unified `One Gillette` to our vendors and customers across business and geographic lines."
As part of the agreement, PricewaterhouseCoopers will demonstrate the mySAP CRM solution at its New World Solution Centre in the UK, as well as its European Centre of Excellence in Germany, and will make the prototype accessible from every PricewaterhouseCoopers office in the EMEA region. The demonstration centre will specifically focus on call centre, mobile and pervasive devices, marketing and campaign management, and Internet sales functionality.
David Duray, Management Consulting Services partner and global leader of PricewaterhouseCoopers SAP practice said:
"PricewaterhouseCoopers is currently working with a number of clients globally to deliver the SAP CRM solution and we continue to receive requests to demonstrate the benefits of SAP`s CRM product offerings," "As a result, we have collaborated with SAP to build a state-of-the-art, high-quality demonstration environment to showcase the scope of functionality as well as the relative ease of integration of the mySAP CRM solution."
PricewaterhouseCoopers and SAP`s CRM relationship will initially extend to, France, Germany, Italy, the Nordic Countries, Spain and the United Kingdom. PricewaterhouseCoopers has developed a strong capability to deliver the SAP CRM solution and as part of this new agreement will expand significantly the number of SAP CRM consultants in EMEA during 2001. The agreement covers joint training, implementation and consulting.
Carol Burch, senior vice president of Global CRM Business Development, SAP AG.said: "The fact that PricewaterhouseCoopers chose to add mySAP CRM to its top tier CRM solutions speaks volumes for SAP`s position in the highly competitive CRM market."
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The Management Consulting Services practice of PricewaterhouseCoopers helps clients maximise their business performance by integrating strategic change, process improvements and technology solutions. Through a world-wide network of skills and resources, consultants manage complex projects with global capabilities and local knowledge, from strategy through implementation.
PricewaterhouseCoopers (www.pwcglobal.com) is the world`s largest professional services organisation. Drawing on the knowledge and skills of more than 150,000 people in 150 countries, we help our clients solve complex business problems and measurably enhance their ability to build value, manage risk and improve performance in an Internet-enabled world.
PricewaterhouseCoopers refers to the member firms of the world-wide PricewaterhouseCoopers organisation.
SAP
SAP is the world`s leading provider of e-business software solutions. Through the mySAP.com e-business platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 13,000 companies in over 100 countries run more than 30,000 installations of SAP software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at http://www.sap.com.)
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