SAS announced recently that SAS for Customer Experience Analytics has received a 2008 Product of the Year Award from Technology Marketing's Customer Interaction Solutions magazine, which has covered customer relationship management (CRM), call centres and teleservices since 1982.
SAS for Customer Experience Analytics provides an immediate and complete picture of a company's customers by capturing every Web site interaction, transforming those interactions into customer-centric knowledge and integrating them with other channel views. This approach allows organisations to more effectively understand, model and, ultimately, market to these same customers.
“SAS' commitment to quality and excellence and its software solutions benefit its contact centre customers and provide them with better customer relationships and enhanced ROI,” says Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, our magazine has recognised companies demonstrating excellence in technology and innovation. We're pleased to once again honour SAS.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.
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Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact centre, CRM and teleservices industries. CIS has helped the industry germinate, grow, mature and prosper and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CIS strives to continue to be the publication that holds the quality bar high for the industry.
Please visit http://www.cismag.com.
SAS
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. With innovative business applications supported by an enterprise intelligence platform SAS helps customers at 44 000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW. http://www.sas.com and http://www.sas.com/sa
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