Self-serve kiosk streamlines dispensing

The self-serve PharmaTrust kiosks, in test mode at Sunnybrook Health Sciences Centre, have served hundreds of people and almost 95% of those who inserted their prescription and health card into a machine got their medication in less than five minutes, according to a survey done by the company, says Metro News.

“Patients are intrigued by the fact that it is easy to use. It's quick and they don't have to drive somewhere and wait for the pharmacist,” said Dr Sharon Domb, director of family medicine at Sunnybrook, where the kiosks have been set up since January.

But as the idea grows, so do questions about how the technology will affect the business of pharmacy.

US ATM manufacturer NCR has released a portfolio of self-service banking services in Thailand, states The Paypers.

NCR's self-service banking suite enables banks to offer services to their customers across POS, mobile and online channels.

It includes the NCR self-service family of ATMs, APTRA vision management system, APTRA e-marketing and APTRA connections software.

Avaya has released a new contact centre solution that uses advanced Session Initiation Protocol to help businesses enhance customer experiences while improving efficiencies and cost savings in their contact centre operations, reports FoxBusiness.

The solution, Avaya Intelligent Customer Routing, delivers customers and their essential information to the correct agent or expert through the quickest and most efficient route possible.

Customers can use speech self-service to provide key information, such as account number, transaction history and primary needs, and get connected to the best available resource in any location of the business.