Peregrine Systems, Inc, one of the world`s leading software companies, has announced the successful integration by Siemens Business Services (SBS) of Peregrine`s AssetCenter and Action Request System (AR System), using Peregrine`s new AR System integration connector.
SBS chose Peregrine to integrate its industry-leading lifecycle asset management product, AssetCenter, with an existing AR System environment at one of the largest Belgian public institutions.
"Siemens was facing two challenges," says Jan Deprest, MD, SBS. "Firstly we have strict service level agreements with our customers. For example, hardware must be delivered in 10 days once an authorised order has been placed. Previously, the procurement and approval process was manual and, as no monitoring or analysis could take place, we were exposed to possible mistakes. The second challenge was the outsourcing of all IT-related and infrastructure services for 8 000 to 10 000 end-users. We started looking for the best way to automate all processes related to these challenges."
Peregrine`s new AR System integration connector creates seamless integration opportunities between existing Peregrine infrastructure management solutions and those based on the AR System. This integration functionality provides existing AR System customers with the flexibility to leverage and extend their current IT service management investments, and gain additional lifecycle management functionality such as procurement, lease management and total cost management offered by AssetCenter.
This extension allows enterprises to reduce the total cost and increase the productivity of their assets by taking advantage of what they have. The AR System connector, which supports AR System platform versions 3.0, 4.0, and 4.5, is available with Peregrine Connect-It v2.7.
Using Peregrine`s AssetCenter, organisations can manage their critical assets from an inventory perspective, and from a financial and contractual level. Unlike traditional asset inventory or tracking software, asset lifecycle management is a business practice that optimises the lifecycle of the infrastructure assets of an enterprise, from the time they are planned to enter an organisation until the time they are disposed. It allows organisations to organise and use their asset-level detail data to optimise and extend business processes around their entire asset base, including desktop and notebook computers, mobile devices, software, networking and communications equipment.
Since Siemens was already using the AR System and wanted to expand its asset management capabilities, it was a logical next step to integrate AssetCenter into the existing AR System environment. Via Peregrine`s Get-It Web portal, part of Peregrine`s Employee Relationship Management solution, end-users can access an online catalogue of equipment and related services stored in AssetCenter. AssetCenter`s customisable workflow routes the request for technical and financial approvals. After approval, the service request is routed to the Remedy helpdesk application, which generates work orders to perform any necessary services.
Once the work order is complete, AssetCenter is updated with the appropriate asset level information. Since all orders leverage a standard catalogue of hardware and services, as well as e-procurement workflow, human intervention and mistakes are minimised, resulting in significant cost savings and better customer service.
"The integration of AssetCenter with our existing AR System environment has greatly improved our business processes," says SBS`s Deprest. "Leveraging AssetCenter`s graphical interfaces, which provide customisable views of the database for each end-user, and pre-built wizards and workflows to automate various tasks, will improve the day-to-day efficiency of our IT service. This implementation allows us to serve our customers in the best possible ways."
Peregrine`s asset management solutions are distributed in SA by MGX Holdings.
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