Siemens releases solutions

Siemens has released two new unified communications enabled contact centre packages based on its OpenScape Unified Communications Server, and a new voice portal solution, says NetworkWorld.

These products target the needs of medium and large companies that require a distributed contact centre.

The OpenScape Unified Communications Server, which also supports a SIP-based OpenScape Voice package, provides the foundation software for the new contact centre software package.

VoltDelta Resources and Transera Communications have entered into a commercial reseller and marketing partnership, according to Business Wire.

This alliance will focus on providing enhanced on-demand virtual contact centre solutions worldwide.

The accord combines Transera's Seratel on-demand contact centre software with VoltDelta hosted solutions, giving customers enhanced hosted services across the globe.

Sloan Valve Company has selected a software subscription from AMC Technology to integrate its business-critical CRM and call centre solutions, reports FOX Business.

Sloan Valve chose the AMC Multi-Channel Integration Suite to integrate SAP Customer Relationship Management Web-client with a Cisco IPCC Enterprise contact centre.

The subscription order is for an enterprise deployment to be used in its 25-agent contact centre.