Local HR software vendor SmartHR has developed a self-service kiosk that it says will enable an organisations' disconnected workforce to update personal information on their company's HR systems, apply for leave and log HR service requests.
Brendon Gass, director at SmartHR, says the SmartKiosk is an android table mounted on a stand that runs an app which connects wirelessly to the SmartHR database extending access to employees without access to a computer.
The Kiosk was designed with button-driven choices to eliminate the need for typing, he adds.
"The SmartKiosk takes the concept of employee self-service to a new level. Employees who do not have access to computers can easily access basic HR services," says Gass.
"The Kiosks eliminate paper, saves time for employees while providing up-to-date information in SmartHR."
The system also allows the user to request help from the HR department by logging tickets from the kiosk, says SmartHR.
These requests are managed as service requests via a help desk functionality that, uniquely, is integrated into the SmartHR platform, it adds.
"The self-service capability benefits both employees who can view their profiles, check their leave balances, apply for leave and log help desk tickets with their HR department, says Gass.
"Typically factory and general workers do not have access to a computer and currently have to physically go to the HR department for information, can now have access to their HR information using the self-service kiosk."
Also, the work capturing information or responding to queries is greatly reduced, allowing HR to focus on more strategic interventions, he adds.
He notes integrating the service desk functionality into the SmartHR platform means that the SmartKiosk also gives management visibility into the performance of the HR function.
Increasingly business is asking HR to fulfil a more strategic role, says Gass. Through analysis of the helpdesk tickets, executives can measure where the HR team's efforts are being directed and determine the impact of relatively trivial tasks on the department's capacity to achieve its strategic goals, he adds.
"As such, it complements SmartHR's vision to look beyond simply streamlining HR and payroll functions to help the business as a whole manage its people information better."
The SmartKiosks are currently being rolled out at a local municipality with a large workforce of general workers, and will be most suited to companies with similar workforce profiles, primarily in the manufacturing, agricultural, mining and similar industry sectors, says SmartHR.
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