Software donated to Tides Center

Tides Center, a non-profit that provides back-office services to over 200 socially innovative projects across the US, is using donated and discounted licences of Salesforce CRM and Force.com, says Trading Markets.

Vendor contract management was an area Tides Center needed to address with its Force.com deployment. The organisation wanted to eliminate the myriad of e-mails, faxes and paper involved in managing vendor contracts for over 200 projects.

With Force.com, Tides Center created a fully automated workflow and approval mechanism that significantly streamlined contract approvals and kept all relevant contract information in a single, central location.

MaintenanceNet, providers of service contract management solutions, is making available as a free download a whitepaper it has authored around recommendations to improve product and service lifecycle management, says eChannelLine.

Scott Herron, CEO of MaintenanceNet, said the white paper focuses on the challenges that the supply chain and manufacturers have today of not performing at optimum for managing the service opportunity.

Some of the challenges that partners in this area face are getting renewal notifications out on time and getting them in a proactive manner out to customers. Also a challenge is managing all of the customer assets and services that they sell.