Solidcore releases security solution

Solidcore Systems, provider of software to detect and prevent unwanted system changes, has released POS Check and Control, designed to secure and control retail point-of-service systems and kiosks, states Kiosk Marketplace.

According to a news release, the solution is based on Solidcore's "runtime control" technology that is designed to solve the rigors of POS security, malware protection and meet Payment Card Industry Data Security Standard compliance with minimal system and operational overhead.

Solidcore protects nearly 100 000 POS systems worldwide, providing runtime control capabilities that deliver comprehensive security with low overhead.

Nuan is to acquire privately held SNAPin, a provider of mobile device and server self-service technology, says Market Watch.

With the strengths and resources of Nuance and SNAPin, the combined organisation can deliver innovative, highly scalable mobile customer care solutions that transform the way mobile operators and enterprises interact with consumers in real-time on mobile devices.

With this acquisition, Nuance is positioned to address the significant global opportunity in customer care as it converges around the mobile phone as the primary consumer access point.

Nortel is expanding its unified communications portfolio to give customer care centres the power to meet and exceed expectations in the Web 2.0 world, reports Market Watch.

With a new easy-to-install software solution, the Nortel Interactive Communications Portal, features such as IM, e-mail and click-to-call can be quickly added to self-service and speech applications to expand service options beyond menu-driven interactive voice response.

ICP also helps businesses manage the cost of enhancing customer contact. Research shows well-designed self-service solutions can eliminate many unneeded agent interactions, costing between $3 and $12 per call.