Spescom DataVoice has been presented with the Avaya DeveloperConnection Compliant Award for its recording solution consisting of the Orion voice recorder and Definity recording controller.
Spescom DataVoice is the voice transaction management operation of multinational technology innovator, Spescom.
Avaya Inc is a leading global provider of business communications software, systems and services.
According to Avaya Regional Director, DeveloperConnection Program, David Sheldon, the award recognises that the DataVoice recording solution has successfully completed testing together with Avaya's Communication Manager.
"This certification serves to assure potential users of the compatibility of the two products," says Sheldon.
"We are delighted to have Spescom DataVoice as a member of the DeveloperConnection Program and we believe that its Orion Voice Recording Suite adds significant value to users of our contact centre solutions."
According to Spescom DataVoice technical director, Sakkie Nel, Spescom regards Avaya as one of its flagship partners.
"The DataVoice recording solution is powerful, full-featured, flexible and cost-effective," says Nel.
"We have been providing comprehensive, fully integrated recording support for the Avaya architecture since 1998, which translates into a wealth of technical experience specific to Avaya systems."
Nel concludes that the certification was awarded by the Avaya Solutions Development Laboratory in the UK.
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Spescom is a multinational technology innovator with direct operations in the US, UK and SA.
The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management.
The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.
eB is sold internationally by US-based Spescom Software Inc.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
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