Spescom DataFusion, the contact centre operation of the multinational Spescom group, has been selected by brokerage firm T-Sec to supply the DataVoice proprietary recording solution. The DataVoice Libra solution is a cost-effective, full-featured digital voice capturing solution.
According to Spescom DataFusion MD, Paul Fick, companies in high risk industries such as the financial sector rely on recordings for legal purposes and to ensure customer transactions are documented.
"The Libra solution records and archives outgoing and incoming calls. The extensive search capabilities allow users to easily search and access relevant items," says Fick.
"T-Sec is relocating offices and requires a solution that is scalable. Libra is flexible and will allow for all growth requirements."
Share
Spescom is a multinational technology innovator with direct operations in the US, UK and SA.
The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management.
The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network; enterprise information management; multimedia transaction recording; broadcast; and customer contact centres.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.
eB is sold internationally by US-based Spescom Software Inc.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com www.spescom.com
Editorial contacts