Softworx, regional SSA Global master distributor and a member of the EOH Group, announced today that global customer Essilor has won the Gartner CRM Excellence Award 2006 for Europe, Middle East and Africa (EMEA).
Essilor, the world leader in the design, manufacture and customisation of corrective lenses to meet all visual requirements, implemented SSA Global`s CRM, powered by Epiphany, to improve collaboration between customers, the independent Opticians and Essilor as the manufacturer.
An innovative B-2-B-C loyalty programme was the base of the success. Essilor`s CRM implementation beat the entries of British Telecom and the Czech Bank for the award.
A review team of Gartner analysts selected the award finalists after evaluating and rating each of the initial entries based on demonstrated excellence in their CRM initiatives. Attendees at the Gartner CRM Summit decided the winner by vote after seeing each finalist`s presentation.
Essilor joins Bankinter, Boise Office Solutions, GSI Commerce, Grupo Financiero Bital, KLM Royal Dutch Airlines and HSBC Mexico as SSA Global customers that have received the Gartner CRM Excellence Award in the past six years.
"We are thrilled to receive this prestigious award," said Ron de Bruijn, general manager of Essilor in the Benelux. "This award reflects our ongoing commitment to customer relationship management and in particular to our loyalty programme."
Ron de Bruijn went on to state: "Since we implemented SSA CRM, we have seen a noticeable improvement in both revenue and in customer satisfaction. Compared to the competition, we grew our market share significantly."
Loyalty Lab set up the business marketing programme in association with Essilor and approximately 100 independent opticians. This marketing programme provides opticians the tools to maintain an optimal relationship with their customers and the information for perfect timing of up and cross-selling activities. ]
"Our programme has proved its added value to the optician taking part and to Essilor. This award is a big acknowledgement to our work and success," says Jasper van IJssel, programme director at Loyalty Lab.
"We congratulate Essilor on receiving the 2006 Gartner CRM Excellence Award," said Jane Thomson, managing director, Softworx. "As the local SSA Global distributor we are proud to be associated with such a successful CRM initiative. The continuing industry recognition of our clients by leading analyst firms over the past six years shows that SSA Global CRM solutions drive demonstrable business results through intelligent customer interactions."
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Softworx is a successful South-African business applications company that prides itself in being able to deliver world-class products to its extensive customer base, which includes a number of Fortune 500 companies. In addition, Softworx supports clients in industries ranging from manufacturing, retail, distribution and financial to supporting various government entities. The company is dedicated to marketing, implementing and providing support for its range of complimentary software products to medium and large enterprises that require effective solutions to optimise their business processes.
Softworx has positioned itself as a leading provider of business applications in South Africa specialising in end-to-end business solutions. The company prides itself in being able to deliver true value to its customers through the implementation of business solutions based on a powerful combination of leading-edge products and consultancy. As a wholly owned subsidiary of EOH, Softworx has increased the number of services and products that can be offered to its customers from within the group.
EOH
EOH is a business and technology solutions provider creating lifelong partnerships by developing business and IT strategies, supplying and implementing solutions and managing enterprise-wide business systems and processes for medium to large clients. EOH operates in the following three clusters of business units as a fully integrated business:
Consulting - Concentrated under the EOH Consulting brand are business units offering services ranging from strategic and business process consulting, project services, change management, supply chain optimisation and education. The EOH Consulting business unit is responsible for delivering IT solutions that make business sense. We focus on providing remarkable technology solutions using robust methodologies to perform along the following four dimensions of IT excellence:
* Business-alignment
* Quality
* Risk management
* Cost management
Technology - Through a number of subsidiary companies, EOH is able to sell, implement, and support a range of world-class business applications including enterprise resource planning (ERP), customer relationship management (CRM), business intelligence, advanced planning and scheduling, e-commerce and manufacturing execution systems (MES).
Outsourcing - EOH offers comprehensive maintenance and support of client`s IT infrastructure and applications through the rendering of full IT outsourcing, application hosting and managed services. In addition EOH offers full business process outsourcing (BPO) services.
EOH has a presence in all major centres in South Africa and Botswana, and operates in the rest of Africa.
Essilor
Essilor International is the world leader in ophthalmic optical products, offering a wide range of lenses under the flagship Varilux, Crizal, Airwear and Essilor brands to correct myopia, hyperopia, presbyopia and astigmatism. Essilor operates worldwide through 16 production sites, 215 lens finishing laboratories and local distribution networks. The Essilor share trades on the Euronext Paris market and is included in the CAC 40 index.
SSA Global
SSA Global (NASDAQ: SSAG) is a leading provider of enterprise business software for mid-sized and large organisations, primarily in select manufacturing, consumer and services industries. The company`s software solutions include enterprise resource planning, financial management, human capital management, corporate performance management, customer relationship management, product lifecycle management, supply chain management and supplier relationship management. Headquartered in Chicago, SSA Global has over 50 locations worldwide and its product offerings are used by customers in over 90 countries. For additional information, visit the SSA Global Web site at www.ssaglobal.com.
SSA Global is the corporate brand for product lines and subsidiaries of SSA Global Technologies, Inc. SSA Global, SSA Global Technologies and SSA GT are trademarks of SSA Global Technologies, Inc. Other products mentioned in this document are registered, trademarked or service marked by their respective owners.
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