Local cat owners have been unable to source Nestle`s Friskies cat food for up to seven weeks, but it is not clear whether this is due to a workers` strike or an enterprise resource planning (ERP) malfunction at Nestle SA.
Nestle consumers are being told that supply problems are due to a hitch with the newly installed ERP system, while the media is being told a different story.
An ITWeb reader and cat owner who contacted Nestle`s consumer services was told the company is unable to deliver the cat food due to a problem with the newly installed SAP ERP system, which went live on 3 January.
However, SAP South Africa says it is unaware of the problem. The local SAP office says the system is part of a global installation.
In response to ITWeb`s queries, Nestle media officers say the ERP system is not to blame and point to a workers` strike in January as the reason for the delays.
However, the wage dispute, headed by the Food and Alliance Workers` Union (FAWU), was settled after two to three weeks towards the end of January, according to FAWU media officer, Dominique Swartz. "Nestle claimed the strike wouldn`t affect supplies," she adds.
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