Dimension Data subsidiary Internet Solutions grew its turnover by 30% and its profit before tax by 59% in the year to end-September.
Although the company does not publish detailed figures, MD Angus MacRobert says Internet Solutions` profits have shown cumulative average growth rates of 48% for the period 2000 to budgeted 2003, "a fact any business would be proud of".
The company says gross margins were retained despite pricing pressures and a depreciation of the rand.
This was achieved through various measures, including the bundling of higher-margin products with those which suffered from pricing and currency pressures.
Other steps involved supplier renegotiation, a change from satellite to fibre technology and close attention to economies of scale within operations.
"Our investment in a dedicated call centre process has paid off with increased customer satisfaction and hence retention," says chief operating officer Jason Goodall.
The introduction of automated processes enabled the sales and client services teams to manage expanded revenue streams without an increase in staff numbers.
MacRobert says he is confident of future growth. "We operate in an exciting and growing industry and with our high staff motivation levels and large and satisfied client base, expect continued gains in market share and profits."
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