Dealing with bills can be inconvenient at the best of times. However, when you have to process utilities bills on a large scale, the inconvenience can turn into a real hassle. Handing over the complexities of this administration to someone who runs billing operations smoothly, easily and on a national scale, is what some of the larger companies are doing, according to Derek Jack, Chief Sales and Marketing Officer at Bidvest Facilities Management.
A leader in the facilities management industry with more than a decade of experience, Bidvest Facilities Management offers companies peace of mind when dealing with billing operations, and currently has 11 000 accounts in its care.
Jack added that due to the fact that companies spend most of their time focusing on the day-to-day activities, administering utility billing can become painful and cumbersome. "For this reason," he said, "our Utilities Management Solution covers a wide spectrum of services to deal with our clients' billing operations nationwide. Essentially, we make sure our clients pay the right amount, on time, with no hassle. However, this involves a variety of processes to ensure correct procedures are followed through the entire billing chain."
He pointed out that the company's Utilities Management Solution minimises overall operations costs and maximises efficiency through accurate billing, providing a decrease in irregular activities and quick turnaround time in resolving issues. "The solution helps to boost brand reputation, and enhance both customer and service provider satisfaction through improved billing and service delivery," he said.
Spectrum of services
Bidvest Facilities Management's end-to-end financial management includes analysis, tariff verification, cost-saving initiatives, acquisition, administration and management of utilities services from service providers. It also includes facilitating new connections and reconnections, property valuations and re-evaluations, reporting of broken or stolen meters directly to the municipality, remote automated meters, reporting, query and legal dispute resolution.
"With our Utilities Management service, our clients get the peace of mind that comes from having a Bidvest Services company with an extensive support infrastructure on their side. As experts in our field, we understand how our services fit into the bigger picture of organisations," added Jack
Smooth operation
Bidvest Facilities Management offers clients the benefit of its extensive network of partners and years of investment in solid associations with key industry role-players. The company's good relationship with municipalities facilitates the smooth administration of all billing processes and ensures a quick turnaround time for issue resolution. It also works in partnership with the meter provider, Voltex, a Bidvest group company, to offer professional and highly-efficient meter installations for customers.
"Along with our great partnerships for seamless processes, we have also invested in valuable technology to improve all our systems. Our Utilities Management solution benefits from a state-of-the-art software management system, which assists in meter readings and offers clients access to this important data," said Jack.
In conclusion, Jack highlighted that Bidvest Facilities Management has an extensive infrastructure which supports all Utilities Management operations. Its 24/7 call centre and efficient helpdesk allows clients to log calls, which is also the first point of call in case of an emergency.
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Bidvest Facilities Management (previously known as TFMC)
Bidvest Facilities Management is one of the largest facilities management solutions companies in southern Africa. The company currently provides various customised and integrated facilities management services for approximately 50 000 sites across 23 million square metres of space throughout South Africa.
Founded in 2000, Bidvest Facilities Management is a majority black-owned (Level 2 B-BBEE) empowered supplier and has the following accreditation: ISO 9001 Quality Management; OHSAS 18001 Health & Safety Management; and ISO 14001 Environment Management.
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