TelcoSI to provide Empirix solutions

TelcoSI, a provider of service management solutions to telecommunications users, service providers, integrators and equipment manufacturers in Australia, New Zealand and the Asia Pacific region, has added Empirix's Hammer Test System and OneSight solution to its customer self-service offerings, says TMCnet.

As a result, TelcoSI will be able to offer its call centre customers Empirix's solutions and the ability to reduce deployment times and costs through the automation of call centre infrastructure features and regression testing.

"Empirix has a proven track record in the US and Europe of providing solutions that address issues before they affect users, which makes it a great fit with our customer self-service offerings," said John Wood of TelcoSI.

5point, a design, engineering and manufacturing company specialising in interactive self-service kiosks and digital signage products, has made available its Vision Series Modular Kiosk platform, reports Marketwire.

The Vision Series Modular Kiosk was developed to complement the latest in compact, all-in-one touchscreen technology.

Designed to support a broad range of technologies from well-known companies like IBM, NCR, Flytech, Planar and Micro Industries, 5point will officially unveil the Vision Series at this week's annual KioskCom Self Service Expo in Las Vegas, Nevada.

According to ePaymentsnews Network, a survey exploring US consumers' 'Taste for Tech' found that 40% of those polled about their self-service banking preferences said banking via ATM is the 'most essential' self-service transaction among the four listed in the survey.

Seven percent of the respondents expressed their frustration with ATM banking, while 19% indicated that over the course of the last year they found ATMs to be 'often' or 'sometimes' out of service and 81% said they 'never' or 'rarely' found an out of service ATM.

When a consumer preference for self-service was indicated, respondents were asked in what daily interaction they would prefer using self-service over personal assistance; 48% of the polled individuals answered they would prefer ATM banking.