TelePassport, the Proudly South African least-cost routing specialist, has secured a tender to provide the Department of Public Works with its market-leading LCR solution in KZN.
"We got the news only 10 days after the close of the tender," says Duncan Palmer, TelePassport`s Business Procurement Manager. "This is one of the quickest decisions we`ve seen - I imagine they must`ve really liked our offer as it didn`t take them very long to decide who they wanted their LCR service managed by.
"TelePassport`s winning bid includes several performance guarantees for the department," says Palmer, "and TelePassport`s remote site diagnostics ensures the client enjoys minimum downtime and any faults are picked up literally as they occur. Our solution really offers the client complete peace of mind. On top of this we only bill them for the calls made - in arrears!"
TelePassport MD Anton Potgieter adds: "TelePassport is able to offer such guarantees because of the quality of the staff we employ, the equipment we use and the in-depth assessments done by our dedicated account managers. At the end of the day, the contract isn`t really won when a client first signs up with us, the real win comes when a client renews their contract after enjoying two years of great savings with our `service beyond expectation`."
The department has given TelePassport 14 days to install its solution, but Palmer says: "If their PBX has the required ports available we will be ready to install in two days. We had a good feeling about this tender and as usual have made sure we are in a position to roll-out our solution as soon as we get the green light."
Asked to comment about the future of telecommunications given the current deregulation of the market in general, Potgieter says: "We`re obviously going to see a huge increase in competition and TelePassport is more than happy to fight for our share of the market. We feel that with the solid products we have in our stable and our proven performance we won`t be affected as much as newer companies entering the market. Twelve years in this industry really does teach you a lot of valuable lessons and we have refined our products and our approach continuously over the years. And what clients are starting to realise is that despite all the hype and new technology available, it simply means more routes that need to be provided and addressed - at least cost - and the established and proven LCR specialist holds the key to this."
TelePassport supplies market-leading cost saving corporate telecommunications solutions, including LCR, SMS solutions and call cost management. TelePassport has offices throughout SA and Namibia. More information on TelePassport products and services can be found at www.telepassport.co.za.
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