Teradata unveils Contact Centre Intelligence

Teradata has unveiled its Teradata Contact Centre Intelligence for telecommunications, which enables contact centre managers and business analysts at telecoms carriers to examine and understand detailed company data from all service channels, reports CXOToday.

It is designed to run on the Teradata Active Enterprise Data Warehouse, Data Warehouse Appliance, Extreme Data Appliance, or the Data Mart Appliance.

The solution brings together the Microsoft family of business intelligence products with direct connectivity to the Teradata enterprise data warehouse system to provide immediate access to high volumes of critical customer experience information and sub-second query response.

Global company IBM seems to have found a way for its employees to get past language barriers and communicate, states CNET News.

IBM employees are currently using text translation software that can instantly convert documents, Web pages, and even instant messages between English and 11 other languages.

The software, christened 'n.Fluent', is being "crowdsourced" or tested among IBM's 400 000 employees across 170 countries.

At least a 1% business improvement is possible simply by applying business intelligence, according to Mike Gilliland of AutoHouse Technologies, says Canadian Underwriter.

“Business intelligence helps decision-makers make more informed decisions and supplies users with critical business information on their customers or partners, including information on behaviours and trends”, states a Canadian Collision Industry Forum Saskatoon meeting report.

Gilliland encouraged delegates to take control of their IT and to use BI to produce data they need to facilitate decision making, reduce costs and improve profitability, according to the report.