The answer to every organisation`s cost saving requirements: Galactrix Enterprise Solutions

Unison Communications (Pty) Ltd, the South African industry-leader in telephone management, billing, voice mail and fax server applications, is experiencing phenomenal interest in its newest product, Galactrix Enterprise Solutions.

The next-generation in communication servers and billing systems was launched in January and already a large number of installations have been completed. Unison has in turn responded to this demand by upgrading the skills level and number of team members.

What makes this product so successful and such a sought-after application is that it has the unique ability to significantly reduce a company`s telephony expenditure and it finally delivers on the promise of a common central directory.

Simply put, this means that the Galactrix system uses its own centralised directory instead of the traditional dispersed method, making it more cost-effective and easy to administer. As said by Unison`s Managing Director, Craig Young: "Industries worldwide have been attempting to do this for years but it took the skill and determination of a South African company to get it right! Not surprisingly as telephone management systems and directories have been Unison`s core focus from the company`s inception... 21 years ago."

Galactrix is a sophisticated, fully integrated communication platform with various voice, fax and billing applications that operate from a central directory. The reduction in administrative functions and cost and time saving abilities alone, make this product a necessity for any organisation. It is predominantly aimed at the enterprise market, though its scalability makes it attractive to medium-size models and has given smaller businesses a tool to manage various areas within their voice communications as well as controlling telephony expenditure.

More importantly, how will this product reduce your company`s telephony spend? The Galactrix Telephone Management System is a comprehensive billing solution, which manages and tracks all aspects of a company`s telephony infrastructure. This includes a highly sophisticated call costing solution, as well as an advanced telephony infrastructure billing system. Unison creates the opportunity for a company to drive down as well as to recover costs throughout the organisation. With many years of experience in the industry, Unison Research & Development has been able to refine its billing and invoicing procedures, to allow for 99.9% of telephony costs to be accounted for. Whether through physical invoicing or allocation, both of which Unison will provide comprehensive systems for.

For enterprise clients with a nationally distributed branch structure, Galactrix offers a complete centralised billing solution, enabling organisations of any size to manage all telephony expenses centrally. Many large, distributed South African companies have been successfully making use of Unison`s technology for a number of years now, several of these having in excess of 30 000 extensions across hundreds of branches. Unison`s ability to manage these large voice networks has ensured its place as the largest single supplier of enterprise telephone management systems in the country.

Aside from the benefits revolving around the central directory and the TMS, the voice and fax applications of Galactrix assist in improving the quality and functionality of a company`s operational aspects, thereby increasing productivity and effectiveness. Features such as auto attendant and call sequencing have proven to significantly reduce the need for additional front-line support staff and voice mail and logging eliminate possibilities for error and improve service levels. The fax server application increases productivity and decreases costs by allowing users to send and receive faxes directly to and from their desktop without having to leave their workstations.

A significant factor is that Galactrix is a locally developed product with a research and development team dedicated to the constant enhancement of its products. This makes installation, customer service, projecting and upgrading a simple and cost-effective task. Unison has also designed a comprehensive support structure (Superior Service Initiative), which enables the company to offer full project management and efficient technical assistance, including a call centre to take care of customer enquiries and service procedures.

"Given the expansive nature of telecommunications within areas such as wireless and the Internet infrastructure, it is clear that more management software will be required to handle the intelligent deployment of such technology," states Young, adding: "This is Unison`s realm and its new Galactrix products are geared specifically to deal with the ever-increasing telecommunications requirements within companies."