Johannesburg, 15 Sep 2015
Not all headset users are the same; just as not all headsets are the same. This is why choosing the best headset for your unique needs can play an enormous role in your job satisfaction as well as productivity.
So, how exactly should you go about selecting a headset that would be best suited to you, and your unique situation?
To assist with this, Phonatics has defined a three-step process in the search for the perfect headset match.
Ultimate three-step process
Step 1 - Understand your user group
Unless you understand what purpose the headset should fulfil, it would be impossible to start your search in the appropriate place. Rightfully so, this step begins with you, the user.
For the purpose of simplifying the selection process, we've identified three main user groups.
1. The Office User: Although as an office user you have a dedicated work area, you also tend to spend large amounts of time moving around in the office environment, away from your designated desk.
2. The Mobile User: As a mobile user (also known as field user), you usually do not have a dedicated work area at the office but rather spend most of your time out on the road.
3. The Contact Centre User: Typically known as desk users, you spend very little time away from your desk. And you are usually not required to answer calls while away from your work area.
Great, now that you've identified the type of user that best describes your role, it's time to move on...
Step 2 - Match user group to headset category
Why is it vital to start your headset selection process with the user? Because experience dictates that certain types of headsets are better suited to certain work roles.
For example, based on your daily usage requirements, the types of headsets below (aka Headset Categories) would most likely be best suited to specific User Groups (which you've just identified with).
1. The Office User: A Bluetooth or Wireless Headset.
2. The Mobile or Field User: A Bluetooth Headset or Unified Communications Device.
3. The Contact Centre or Desk User: A Corded Headset.
So, let's recap. You should now have a good idea of the type of user you are, as well as in which headset category to start your selection process. But, surely there are other influencing factors that will impact on your final headset decision? Yes, of course there are - 10 Key Considerations - in fact, making up the bulk of the final step in the ultimate cheat sheet to choosing the right headset.
Step 3 - Top 10 key factors to consider
In reality, there are copious amounts of factors which will impact your final headset choice.
Since it is impossible for us to mention all of these, we've compiled a list of what industry believes to be the top 10 leading factors that directly affect your ability to select the best suited headset for an appropriate headset category.
Please note that these factors are ALL key, based on each user's unique circumstances and needs, and that this list is in no particular order of importance.
1. Work Environment
Take a closer look at your work surrounds. What does it look like? For example, is it an open or closed office space, or possibly even outdoors? Always account for noise levels to which you are exposed to in your daily environment when selecting a headset.
Main considerations would be Monaural or Binaural headsets (one or two earpieces) or possibly even noise reducing headphones with appropriate filters.
2. Mobility
Does your role require you to move around? Where will you be answering your calls? Are you an Office, Mobile (Field) or Call Centre (Desk) user?
3. Ergonomics
Do you spend a large amount of time using a headset? In such an instance, comfort and durability will be key considerations in your selection process. The last thing you need is a headset that induces physical strain in the neck or back.
4. Functionality
What will you be using the headset for? Ask yourself if you require any advanced features or functions which would not be available on the average headset, such as voice prompt dialling for example.
5. Compatibility
Do you need your headset to connect with any other devices, such as a desk phone, soft (PC) phone, mobile phone, tablet or other?
6. Budget and preferred brands
No doubt, price and personal preference play a part when purchasing a product, and this is certainly no different when it comes to choosing a headset. Experience with preferred brands can be beneficial, as long as you've done your homework in comparing the value offered from other brands. You don't want to miss a gem of an opportunity...
7. Quality of customer service
This is far too often overlooked. All the way through the selection process, purchase and after-sales service, you engage in a relationship with your headset provider. If they are not up to the task, it could lead to an unpleasant all-round experience. Your focus should be on appreciating the new headset that you've purchased.
With today's digital advances, it is fairly easy to see what customers are saying about companies and brands on social pages. Do they answer customer queries; and, are customers pleased with the level of support provided?
Be sure to partner with a headset provider who is experienced, friendly and capable!
1. Repairs and warranties
Does your headset provider offer in-house repairs? What is the expected turnaround time of repairs? Do they offer top-up warranties? Knowing the answers to questions like these could save you a great deal of time, and possibly even frustration, in the long run.
2. Safety
You only have one set of ears... protect them! It is always advisable to use a headset that will offer you acoustic and electrostatic shock protection.
2. Ease-of-use
Don't sacrifice functionality for features. Keep your eye on the goal. You are buying a headset to simplify your tasks, not make them more complex. Be sure to buy a headset that you will enjoy using. Think plug-and-play, software updates, etc.
Still sound a bit complicated?
To assist in making your headset selection process as stress-free as possible, Phonatics has put together a handy guide - Choosing the Right Headset - (download guide) to help you consider all the necessary factors to match you to the headset of your dreams.
Should you wish to put the service of Phonatics to the test for a more personal headset fit experience, you can contact it and its staff members will gladly walk you through the process and provide you with the best suited headset options for your unique requirements, ensuring an effortless 'connection' between you and your ideal headset.
Happy headset hunting...
Share