Tier 1 global service providers are standardising on Peregrine`s asset and service management solutions as the foundation for their global IT infrastructure management practices.
These include companies such as Lufthansa Systems, an industry specialist for IT systems in the airline and aviation market, and the Cap Gemini Group. In addition, organisations with multiple sourced IT infrastructure management strategies, such as Swiss Life, are using Peregrine solutions to manage their outsourcers.
"Traditionally, most Peregrine customers were IT organisations which implemented solutions internally to manage their IT assets and services," says Jose de Nobrega, new business development manager at local Peregrine distributor, iLAYO Software Solutions. "Over the last few years, there has been a tremendous usage spike among IT service providers which are standardising on Peregrine solutions to manage their own outsourced IT infrastructures, and the outsourced IT infrastructures of their clients."
Peregrine offers scalable asset and service solutions based on AssetCenter and ServiceCenter, and discovery, integration, employee self service and business intelligence technologies.
The new thin client architecture in ServiceCenter 6 enables service providers to lower administrative and training costs. AssetCenter 4.3 allows service providers to quickly reconcile data from external sources with the asset inventory capabilities, manage software licence compliance and entitlement, and manage both current and historical asset information.
"Peregrine`s discovery technologies are among the best in the industry for asset detection and tracking," De Nobrega says. "By rapidly populating asset data into a common configuration management database, this technology enables IT service providers to gain a realistic, comprehensive view of the service delivery needs of their clients."
Peregrine`s asset solutions enable IT service providers to improve a client`s access to financial and contractual information about its IT expenditures; implement a process for allocating expenses to the appropriate business unit; and better manage the process for requisitioning and distributing IT assets throughout the organisation.
The company`s ITIL-compliant service solutions enable IT service providers to work with their clients to develop service level agreements that assess the impact of outsourcing arrangements against strategic business objectives.
"Peregrine`s asset and service solutions deliver a consolidated view of managing portfolios of IT assets and services across the entire organisation, allowing IT service providers to deliver improved business and operational value to their clients," De Nobrega concludes.
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iLAYO Software Solutions focuses on the delivery of best-of-breed infrastructure management solutions. Through partnerships with industry leaders, it provides solutions that assist IT organisations in managing the availability, cost, location and the level of service that each IT asset provides, thus helping IT organisations to manage IT according to their business prerogatives, rather than just for the sake of uptime. Its technology solutions, along with its professional services capability, enables it to assist its clients in adding real, measurable quality to business processes and business objectives. iLAYO is synonymous with service excellence and has provided solutions to many leading organisations.
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