Top Israeli telecom firm taps CA`s Unicenter for data centre, hosting management

Computer Associates International, Inc (CA) today announced that Med group, Israel`s premier international communications infrastructure provider, has selected CA`s acclaimed Unicenter solutions to monitor, manage, and control its critical data centre systems. By deploying Unicenter, Med group is boosting the performance and availability of its data centres while improving its operational efficiency and reducing its cost of technology ownership.

Med group is also using Unicenter as a core enabler of its expanding IT hosting services business. With Unicenter, Med group will be able to achieve competitively superior service levels across all of its hosted systems with the cost-efficiency necessary to achieve profitability at current market pricing.

Med group provides the communications infrastructure that connects Israeli businesses and population centres with each other and the global community. An ISO-certified company, Med group is focused on achieving the highest levels of quality throughout its organisation. Med group and affiliates such as international fibre optic carrier MedNautilus have developed one of the most sophisticated networks of hosting and co-location data centres in the world.

"In addition to improving the way we monitor and manage our computing infrastructure, Unicenter enables us to commit to measurable performance objectives under the terms of service level agreements with internal groups as well as with our demanding corporate customers," said Eran Barak, vice-president of technology and services, Med group. "By serving as the nucleus of a set of value-added managed service packages that we will sell to our hosted customers, Unicenter is delivering both top and bottom line benefits to our company."

Med group is leveraging the integrated and modular Unicenter solutions to efficiently achieve its technology management objectives. Unicenter Network and Systems Management enables Med group technicians to monitor and analyse the health of its entire diverse IT infrastructure from a single console. With this information, they can quickly address potential issues before customer services are adversely affected. Unicenter Asset Management allows Med group to automatically create and maintain a precise inventory of all IT devices, effectively reducing the cost of technology ownership while maximising resource utilisation. Unicenter ServicePlus Service Desk enables Med group to streamline support functions and respond quickly to customers` needs by automating the creation, tracking and resolution of service events. And with Unicenter Service Level Management, Med group can clearly document how well its services are meeting business objectives.

"Med group`s implementation underscores how the comprehensive, best-in-class management functionality of Unicenter can both ensure the performance and reliability of internal services and support new value-added, revenue-generating external service offerings," said Arie Offner, country manager, CA Israel. "We are particularly excited about working closely with another ISO-certified organization to deliver world-class service excellence to international business markets."

In November 2000, CA became the first enterprise software company to achieve ISO 9002 certification.