Venture Computer, the sole distributor in South Africa for Lexmark International, to day announced a major business initiative with via its local dealer, Printegration Tredcor, is the leading tyre retailer in South Africa, and manages 260 Mastertreads and Safe-T Tyre sales outlets throughout South Africa and the Neighbouring States.
Tredcor recently decided to replace their installed base of matrix printers with the Lexmark 2391 Plus printer supplied by Printegration of Cape Town. The change over to Lexmark came as a result of very successful tests undertaken in a challenging printing environment.
"We were having high failure rates with our current printers", says Jakes Rawat, Operations Manager of Tredcor. "In a typical month we would have 90 repair calls on an installed base of 560 printers, which is unacceptable in most businesses, but especially for us at Tredcor, where customer service is of prime importance."
"The Lexmark 2391 printers were installed seven months ago in the most challenging of environments and to date we have had no failures. This exercise proved to us that when it comes to printer selection, one cannot be too thorough in determining the right solution", added Jakes Rawat.
Printegration investigated the application for Tredcor and recommended a high degree of printer automation. The Lexmark 2391 printers chosen by Tredcor are fitted with either Automatic Sheet Feeders or with Second Tractors. These features, together with a well-defined printer set up, gave the end user an easy to use and highly reliable printing capability.
"Although many of the installed printers at Tredcor were only 3 years old, they were inappropriate for the job", says Ralph Breukel of Printegration, "The Lexmark 2391 offered many features essential to trouble-free printing, and these included a front paper feed, a well protected print head, a lockable control panel and easy to follow set-up instructions. The eventual choice of printer even took the ribbon features into account."
Tredcor plan to eventually replace all the currently installed printers with the Lexmark 2391, thus reaping significant cost savings from reduced down time and maintenance/repairs.
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