Unisys Corporation today announced its Datacenter Server Services program, a comprehensive set of high-availability services and support that enable customers to maximize the benefits of Microsoft Windows 2000 Datacenter Server and the Unisys e-@ction Enterprise Server ES7000 for critical enterprise e-business applications.
These unique Unisys services, which can be customized to meet each customer`s specific enterprise computing requirements, help users of this powerful new Microsoft technology attain levels of application availability previously achievable only in a glass-house mainframe or large-scale UNIX environment. The services protect customers` investments in mission-critical environments and lower implementation and management costs by providing a disciplined process to build and manage the entire infrastructure - hardware, operating system, network, application solutions, databases, operations and security -- required for "24 x 7 x 365" e-business computing.
"Unisys comprehensive high-availability services for Windows 2000 Datacenter Server are an outgrowth of our decades of experience in developing large-scale solutions tailored to the enterprise customer`s unique mission-critical computing requirements," said Richard Guenther, vice president of Support Services, Unisys Global Network Services. "From the initial architectural assessment to building and managing the IT infrastructure, Unisys delivers the high-availability solution that enables each customer to exploit the full power, scalability and economy of the ES7000 and Windows 2000 Datacenter Server for transaction-intensive e-business applications."
Keystone Services:
Beyond 99.9% Availability
The Datacenter Server Services program comprises some 20 optional Unisys services that allow customers to tailor availability requirements to mission-critical business needs using Windows 2000 Datacenter Server.
These services augment Unisys 99.9% baseline performance guarantee for the Unisys e-@ction Enterprise Server ES7000 and Windows 2000 Datacenter Server.
Based on Unisys groundbreaking Cellular MultiProcessing (CMP) architecture, the ES7000 is the first system in the market to deliver full scalability for Windows 2000 Datacenter Server up to 32 Intel Pentium processors.
The Unisys high-availability services include a full portfolio of preparedness checks and ongoing support, including environmental readiness analysis, requirements definition, architecture assessment, and server partitioning and configuration.
Unisys key high-availability support programs are:
Business-Critical Support, providing accelerated levels of response to hardware and software problems for customers using the ES7000 in 24 x 7 x 365 mission-critical systems
Datacenter Support Service, where problem resolution is expedited by a joint, co-located team of Unisys and Microsoft support professionals. This extends Microsoft`s Joint Support Queue for Windows 2000 Datacenter Server, which is designed to accelerate hardware and software support through a joint Microsoft/partner team with a single point of contact
Unisys e-@ction Software Support Ambassador Service, providing a level of personalized customer support that extends Unisys unique global service capabilities. This service provides ongoing, single-point-of-contact support for customers through Unisys dedicated systems experts. A support specialist provides consulting services to maximize the operational effectiveness of the client`s software environment in a range of server applications, including Web, thin-client, message, decision support, application and cluster servers.
Technical Consulting. These premium offerings, providing extra levels of high availability to meet each customer`s particular enterprise-class e-business requirements, include clustering; systems management; migration services; network performance analysis; security assessment, architecture, monitoring and maintenance; enterprise storage architecture; and disaster recovery planning.
The scope and pricing of Unisys availability solutions depend on the ES7000 configuration and the specific availability requirements of the customer`s mission-critical business environment.
"Unisys is taking a key role in helping to define the high-availability requirements within the Windows Datacenter Program and creating services that enable customers to capitalize on its power for transaction-intensive e-business," said Lori Moore, vice president, Microsoft Product Support Services. "Microsoft and Unisys are working together to deliver solutions based on the ES7000 and Windows 2000 Datacenter Server that support customers` most critical e-business requirements around the clock, every day of the year."
High-Availability Services for Leading Business Applications Unisys will also offer services to ensure high availability for the widely used SAP R/3 and PeopleSoft applications in the Windows 2000 Datacenter Server environment. The services include system planning, high-availability architectural assessment, system implementation and maintenance, and operations training.
Share
Unisys
Unisys is an e-business solutions company whose 36,000 employees help customers in 100 countries apply information technology to seize opportunities and overcome challenges of the Internet economy. Unisys people integrate and deliver the solutions, services, platforms and network infrastructure required by business and government to transform their organizations for success in this new era. The company offers a rich portfolio of Unisys e-@ction Solutions for e-business based on its expertise in vertical industry solutions, network services, outsourcing, systems integration and multivendor support, coupled with enterprise-class server and related technologies. The primary vertical markets Unisys serves worldwide include financial services, transportation, communications, publishing and commercial sectors, as well as the public sector, including federal government customers. Unisys is headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area. For more information on the company, access the Unisys home page on the World Wide Web at www.unisys.com. Investor information can be found at www.unisys.com/investor.