Virgin Media implements mobile e-billing

UK-based Virgin Media is already reaping the benefits of its new mobile e-billing service, Vanilla Plus reports.

The new in-house solution was chosen by Virgin Media to improve customer satisfaction and operational efficiency.

Bill preparation and production times for Virgin Media's mobile customers are now just a single day; internal processing and support costs have been reduced; and the new system provides the flexibility to easily update and expand future e-billing and payment services, in line with business objectives and a rapidly-growing client base.

PR Newswire quotes Paul Mitchell, director of billing and collection services at Virgin Media, as saying: "With the help of ebpSource, we've made excellent progress in our mobile e-billing experience. The changes we've realised by bringing our e-billing operation 'in-house' have given us outstanding online billing functionality and helps position Virgin Media at the forefront of the market. We're able to deliver transparent and meaningful bill information to customers, and to our frontline customer service agents, which is now simpler to understand and easier to navigate."

The new mobile e-billing platform is aligned with Virgin Media's e-billing and payment applications for its cable customers, which have been developed and supported by ebpSource for more than a decade.