Virgin self-service a success
Virgin Atlantic's self-service check-in kiosks, which are available at Heathrow Airport, are proving popular among passengers, states FHRTravel Services.
A large part of the development of the kiosks was reportedly focused upon making them as user-friendly as possible.
Janine Donovan, press officer for the airline, says the machines, which remove the need for passengers to queue at check-in desks, are easy to use.
Verizon releases Hosted IVR overseas
Verizon Business has expanded availability of its Hosted Interactive Voice Response (IVR) service to the European market, according to PR Newswire.
Targeted at organisations with large or geographically dispersed contact centre operations, Verizon Hosted IVR is a fully managed, advanced voice response service that enables organisations to improve contact centre efficiency and enhance overall customer satisfaction.
Verizon Hosted IVR maximises the potential of the network, ensuring there is always sufficient capacity to handle customer calls, even when call volumes are high.
Kiosks encourage eye testing
EyeSite is a self-service eye health awareness and patient referral kiosk, that is the brainchild of Bart Foster, a former employee of CIBA Vision, says Self Service World.
As president of the startup SoloHealth, the company that is marketing the EyeSite kiosk, Foster aims to get patients of all ages back to the eye doctor's office.
The kiosk is not a replacement to an eye exam by a doctor, says Forester, but it is going to give someone an indication of their visual acuity.
Share