VoiceObjects upgrades application

VoiceObjects, a provider of automated phone self-service application development, deployment and analytics solutions, announced the availability of the latest version of its phone application server software suite, VoiceObjects 7.4, with enhanced features and capabilities, says TMCnet.

VoiceObjects' latest version of the phone application server software suite, VoiceObjects 7.4, is incorporated with new features and functionalities such as support for interactive two-way SMS dialogue, security enhancements, and support for additional media platforms.

According to VoiceObjects, its VoiceObjects 7.0, the previous version of VoiceObjects 7.4, is a software suite that offers enterprises and carriers with an open infrastructure for developing, deploying, managing, and analysing personalised self-service phone portals.

As more airports adopt two-dimensional boarding passes for cellphones in 2009, airlines will expand their mobile-service offerings and the technology will spread to other travel-related industries, experts say, reports Self-service World.

NCR, which has worked with Delta and other airlines to develop mobile check-in and boarding passes, is ready with a full suite of mobile features, including flight check-in, flight status updates and schedule viewing, and booking and ticketing for loyalty members with online registered profiles, says Tania Ladic, NCR VP of marketing for the travel industry.

The idea isn't to replace kiosks but to give customers another self-service option, Ladic said. In some industries, the two-dimensional barcodes could work in tandem with self-service kiosks.

Eptica has introduced low-risk, short commitment business terms for its Web self-service and

e-mail management solutions, to help organisations achieve tough cost reduction targets in the economic downturn, states Call Centre Clinic.

According to Eptica, delivering an effective strategy for managing online 'Help' and 'Contact Us' is fast becoming a critical differentiator for online retailers, many of whom are under pressure to improve sales and customer service with fewer resources.

"Valuable margin and goodwill is eroded when online customers are forced to use other channels to find information. When customers can't find the answers they want on the Web site, the company risks losing their interest," comments Dee Roche, European marketing director of Eptica.