EBPP is an acronym for Electronic Bill Presentment and Payment. It is an application that allows for the presentment of customer's bills on the Internet or via e-mail, and facilitates the payment for these bills.
Which is the best model for implementing EBPP?
Three models exist for implementing an EBPP solution: direct billing, thin consolidation and thick consolidation. All three models have advantages and disadvantages. The choice of the right model will depend on the organisation's objectives. In the long term, it is anticipated that all models will co-exist as different customers will choose different methods to view and pay their bills.
What benefits does an EBPP solution offer the biller?
An EBPP solution provides the following major benefits to the biller:
* Better Customer Relationship Management by providing interactive bill information to customers.
* New revenue opportunities by taking advantage of targeted marketing
* Reduced cost of: posting invoices and customer care
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