Xerox completed its acquisition of Affiliated Computer Services to transform Xerox into the world's leader in business process and document management.
ACS is the largest diversified business process outsourcing (BPO) firm in the world. Its expertise is in automating work processes and providing BPO and IT outsourcing services that range from processing over one million credit card applications and 12 million student loans each year to providing HR services for more than 4.4 million employees and retirees annually.
“For the past 50 years, Xerox has fortified its leadership in document management, creating new markets through our renowned innovation,” says Ursula M Burns, Xerox CEO. “With ACS, we take another step forward, expanding our leadership to include business process outsourcing that helps simplify document-driven work. The new Xerox provides the technology and services to help our customers reach new levels of efficiency and effectiveness, giving them the freedom to focus on what matters most: their real business.”
“Xerox's brand recognition, global presence, and superior innovation give us a powerful competitive position and offers our customers a trusted partner they can rely upon for the back office support that makes their front offices successful,” says Lynn Blodgett, president and CEO of ACS. “We're quickly taking full advantage of becoming part of Xerox with plans to expand our business to more global markets this year. And, through its proprietary categorisation and advanced document imaging software, Xerox technology will help us differentiate our offerings by providing faster, more automated ways to manage our clients' business processes.”
ACS will initially be branded ACS, a Xerox Company. It will continue to be led by Lynn Blodgett, who has been elected by the Xerox Board of Directors as an executive VP of the corporation. Blodgett will report to Burns.
“The breadth of ACS' offerings - from HR benefits management and IT support to automated toll collection and electronic health records - is a significant competitive advantage and one we will continue to leverage through investments, innovation and global expansion,” adds Burns.
“Xerox is working aggressively toward becoming more focused on information management and business processes and less reliant on printed documents,” says Angele Boyd, group VP/GM of document solutions at IDC. “With this acquisition, Xerox becomes a significant player, and has an opportunity for growth, in the growing business process outsourcing market.”
Through a combination of services, technology and innovation, the combined company will pursue a $500 billion market focused on document and process management for businesses and governments.
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