Xerox is market leader for managed print services

Xerox continues to lead in terms of global market share for managed print services (MPS) and basic print services (BPS), according to IDC's Worldwide and US Managed Print Services and Basic Print Services 2012 - 2015 Forecast and Analysis report.

The IDC report projects the industry will grow at an annual rate of 11.7%, and ranks Xerox in the top spot for both MPS and BPS offerings.

IDC defines BPS as businesses having a multi-year contract with a third party to manage a group or fleet of printers and/or multifunction peripherals (MFPs) - including consolidating billing and usage monitoring, ink/toner management, and maintenance and repairs. MPS offerings add an upfront assessment of the print environment and ongoing analysis, reporting and proactive management towards contract goals.

“The report concludes that Xerox holds the lead in global market share for both MPS and BPS, with different offers tailored to different sized businesses,” says Pierre la Grange, divisional manager, enterprise print services, at Bytes Document Solutions, distributor of Xerox to 26 African countries. “As the SME industry grows, consistent global delivery capabilities are key differentiators for Xerox. A key differentiator is the company's infrastructure for global support, including support for indirect channel partners.”

For example, he adds, small and mid-sized businesses can reduce costs and maximise productivity with the same tools, support, security and processes that have helped big companies save millions. As the market leader, Xerox is also into second- and third-generation MPS - large enterprises that originally signed on to take cost out of the print environment are building on those results, co-innovating and changing the way they work to drive additional cost savings and efficiency.

“Xerox leads the MPS market because we adapt to the needs of our customers,” says La Grange. “Our position in the market is the result of the return on investment and actual business benefits our customers achieve by simplifying and streamlining their document management needs.”